Amanam Akpan
@amanamakpan
Customer-focused IT Support Specialist delivering fast, effective technical troubleshooting and user support.
NigeriaWhat I'm looking for
I am a customer-focused IT Support Specialist with hands-on experience delivering frontline technical support across hardware, software, and network environments. I have supported Microsoft 365 and Azure environments, managed user access, and consistently met SLA expectations while maintaining high customer satisfaction.
My background spans technical support engineering, IT officer responsibilities, and internal audit collaboration—where I verified assets, documented discrepancies, and reinforced process adherence. I have experience with ticketing systems, incident management, Active Directory, DNS, DHCP, VPNs, and hardware upkeep.
I bring strong communication skills, fast response times, and a proven record of supporting end users in fast-paced environments. I seek roles where I can continue to resolve technical issues, improve operational reliability, and contribute to positive customer experiences.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Teknowledge
Feb 2025 - Present (11 months)
Serve as first point of contact for users, diagnosing and resolving hardware, software, and network issues while supporting Microsoft 365 and Azure environments to maintain high customer satisfaction.
Internal Audit Executive
Sterling Oil Exploration & Energy Production Co. Ltd
Jan 2023 - Jan 2024 (1 year)
Collaborated with IT and operations teams to ensure asset integrity and compliance, conducted physical asset verifications, and prepared audit reports to reinforce process adherence.
IT Officer
Esukanem Nig
Jan 2022 - Dec 2022 (11 months)
Provided end-user technical support, monitored and maintained IT infrastructure and network systems, and managed IT assets including vendor repair coordination.
Technical Support Intern
NIMASA
Mar 2021 - Aug 2021 (5 months)
Provided hands-on hardware and software support, assisted with system rollouts and new user setups, and logged incidents to support SLA-compliant issue resolution.
Digital Channel Manager
Aforevo
Oct 2017 - Jul 2019 (1 year 9 months)
Managed digital platforms and content, implemented SEO strategies to improve visibility, and executed initiatives to grow user engagement.
Technical Assistant
National Identity Management Commission
Jul 2016 - May 2017 (10 months)
Supported national identity registration processes by installing and maintaining IT equipment and peripherals to ensure smooth operations during the NYSC service year.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Ibadan
Master of Business Computing, Business Computing
Completed a Master of Business Computing at the University of Ibadan, focusing on advanced business and computing concepts.
Tansian University
Bachelor of Science, Computer Science
Earned a Bachelor of Science in Computer Science with coursework in programming, systems, and networking.
Availability
Location
NigeriaAuthorized to work in
Job categories
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