Stephen Egedegbe

Collaborated with project managers and stakeholders to define project scope, objectives, and deliverables, developing detailed project plans including timelines and resource allocation. Contributed to the engineering and design process by providing technical input, conducting feasibility studies, and ensuring that designs meet quality and safety standards. Managed project resources, identified pot

Delivered technical assistance to customers via phone, email, or chat, resolving issues associated with Microsoft 365 products and services. Led Product-Led Growth (PLG) conversations to understand customer needs and align Microsoft 365 solutions accordingly. Diagnosed and troubleshoot technical issues, including connectivity problems, application errors, and security concerns within the Microsoft

Communicated with end-users, system administrators, and solution integrators to identify, diagnose, and troubleshoot their needs, setting expectations and delivering guidance on issue resolution. Applied technical knowledge to identify appropriate remediation steps, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads. Provided technical guidance acro

Installed and maintained network cabling, hardware, and software for both local and campus-wide networks, ensuring optimal performance of LANs, WANs, and internet/intranet systems. Analyzed and resolved network-related problems, providing technical guidance and post-installation support on networking issues. Determined network and system requirements, set up workstations, and managed data backups

Installed and configured computer hardware, software, systems, networks, printers, and scanners, while also maintaining, repairing, and upgrading operating systems. Provided technical support, including procedural documentation, and managed user account information, updates, patches, and system configurations. Planned and implemented backup strategies for internal and remote systems, and administe

Studied Economics at Delta State University, Abraka. Completed a comprehensive curriculum in economic principles and theories.

Completed secondary education at Mokoya Senior High School, Tolu Complex. Achieved the Senior Secondary Certificate Examination.