SIStephen Iseyemi
@stepheniseyemi
IT and Technical Support specialist delivering reliable Microsoft-focused solutions.
NigeriaWhat I'm looking for
I am an IT and Technical Support professional with hands-on experience supporting Microsoft products, Windows OS, Office, Microsoft 365 and Azure across diverse user bases.
In my current role as Technical Support Engineer at TeKnowledge (Microsoft), I provide cloud and on-premises troubleshooting, manage user accounts and permissions, document cases in the case management system, and consistently meet SLA requirements.
Previously, I managed IT support and web/social presence for Dream Park and Gardens, resolving hardware, software and networking issues while also performing web maintenance and graphic design tasks.
I have resolved 400+ Tier 1 and Tier 2 support cases across Africa, Europe and Asia, earned recognition for fast case resolution and communication, and achieved a 95% quality score in customer interactions in Q2 2024.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
TeKnowledge (Microsoft)
May 2024 - Present (1 year 8 months)
Provide expert-level support for Microsoft products including Windows, Office and Microsoft 365; troubleshoot Azure deployments and virtual machines while maintaining CRM case records and meeting SLA targets, achieving a 95% quality score in Q2 2024.
IT Support Administrator
Dream Park and Gardens
Aug 2021 - May 2024 (2 years 9 months)
Delivered end-user and network support, resolved hardware/software issues, managed website and social media presence, and optimized gaming systems to improve user experience from Aug 2021 to May 2024.
IT Support Administrator
Forthright Securities and Inv. Lim.
Jan 2017 - Present (9 years)
Provided internal IT support and monitored technical performance data to inform IT decisions, responded to multi-channel user requests and maintained service quality as IT support from Jan 2017.
Education
Degrees, certifications, and relevant coursework
LPLagos State Polytechnic
Higher National Diploma, Computer Engineering
2019 - 2021
Activities and societies: Sport Director, Computer Engineering
Completed a Higher National Diploma in Computer Engineering with focus on practical hardware and networking skills.
Lagos State Polytechnic
National Diploma, Computer Engineering
2014 - 2016
Completed a National Diploma in Computer Engineering covering fundamentals of computing, electronics, and networking.
Central Senior High School, Isolo
West African Senior School Certificate, Secondary Education
Completed West African Senior School Certificate examinations at Central Senior High School, Isolo.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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