Patrina Smith
@patrinasmith
Dedicated customer service representative focused on maximizing satisfaction.
JamaicaWhat I'm looking for
As a service-focused Customer Service Representative, I am dedicated to maximizing customer satisfaction through proactive attention to individual needs. My experience spans several roles, where I have honed my problem-solving abilities and attention to detail, ensuring that I effectively handle inquiries and resolve concerns.
Throughout my career, I have successfully managed time and multitasked to consistently meet performance targets. My roles have included technical support, brand ambassador, and assistant on-premise specialist, allowing me to develop a diverse skill set that enhances my ability to serve customers effectively.
I am passionate about creating positive experiences for customers and thrive in environments that challenge my critical thinking and organizational skills. I look forward to bringing my expertise to a new team where I can contribute to achieving high levels of customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service
Reggae Jammins Kitchen on Wheels
Provided exceptional customer service in a fast-paced food service environment. Assisted with sales and ensured customer satisfaction.
Technical Support
Digicel Play
Offered technical support to customers, resolving issues related to telecommunications services. Utilized problem-solving skills to troubleshoot and provide effective solutions.
Brand Ambassador
The Jamaica Biscuit Company
Represented the company as a Brand Ambassador, promoting products and engaging with customers. Contributed to increased brand visibility and customer engagement.
Assistant On-Premise Specialist
Select Brands Limited
Supported on-premise operations, ensuring smooth execution of brand initiatives. Collaborated with teams to achieve sales targets and enhance customer experience.
Customer Service
Ibex Global
Delivered high-quality customer service and supported sales initiatives. Managed customer inquiries and resolved issues efficiently to ensure satisfaction.
Sports Associate
Sutherland Global
Provided customer service in a sports-related context, assisting with inquiries and resolving issues. Maintained high levels of customer satisfaction.
Customer Service
Sagility Health
Offered customer service within the healthcare sector, addressing patient inquiries and providing support. Ensured adherence to healthcare regulations and privacy.
Education
Degrees, certifications, and relevant coursework
St Catherine High School
High School Diploma, General Studies
Activities and societies: Principles Of Business III, English A II, Integrated Science III
Completed secondary education with a focus on core subjects. Studied Principles of Business, English, and Integrated Science.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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