Karice Rowe
@karicerowe
Dedicated customer service professional with over 6 years of experience.
JamaicaWhat I'm looking for
I am a dedicated customer service professional with over six years of experience in providing exceptional support across various industries. My successful history includes addressing customer inquiries, resolving issues, and building positive relationships to enhance satisfaction. I am proficient in CRM systems and managing high-volume communications, showcasing strong problem-solving skills.
Throughout my career, I have consistently demonstrated my commitment to continuous improvement and product knowledge. I thrive in team environments and fast-paced settings, focusing on exceeding customer needs and fostering long-term loyalty. My ability to communicate effectively and empathetically has allowed me to achieve a 95% customer satisfaction rating in my recent role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Complete Contract Consulting
Aug 2023 - Dec 2024 (1 year 4 months)
Handled and resolved over 100 customer inquiries daily, achieving a 95% customer satisfaction rating. Collaborated with the IT department to identify and resolve system issues and worked with team members to enhance service quality and efficiency.
Customer Service Technician
Sagility Limited Jamaica
Sep 2021 - Aug 2023 (1 year 11 months)
Handled and processed over 100 pharmaceutical cases daily by processing and updating pharmaceutical codes. Troubleshot technical issues and resolved inquiries promptly, assisting with product installations and upgrades to ensure optimal performance.
Healthcare Customer Service Advocate
Sutherland Global Solutions
Feb 2019 - Sep 2021 (2 years 7 months)
Handled and resolved over 110 healthcare provider inquiries daily, achieving a 97% satisfaction rating. Provided details regarding insurance claims and documented and updated customer interaction logs, ensuring 100% accuracy.
Administration Assistant
Real Rock Welding and Fabrication Limited
Jan 2017 - Jan 2019 (2 years)
Managed daily office operations, including scheduling appointments and meetings, and performed data entry tasks, assisting in inventory management. Handled daily inquiries via emails, phone calls, chats, and office visits.
Education
Degrees, certifications, and relevant coursework
Denbigh High School
Caribbean Secondary Education Certificate (CSEC), Secondary Education
2008 - 2013
Completed the Caribbean Secondary Education Certificate. Studied 6 subjects, including English and Office Administration.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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