Tevin Dobson
@tevindobson
Experienced Call Center Representative with a passion for customer service.
JamaicaWhat I'm looking for
I am an experienced Call Center Representative with over 4 years of proven expertise in delivering exceptional customer service. My journey in customer-facing roles has equipped me with strong problem-solving skills and a commitment to ensuring customer satisfaction. I thrive in dynamic environments where I can apply my communication and sales skills to contribute to team success.
Throughout my career, I have consistently achieved high customer satisfaction ratings, surpassing targets with a friendly and patient attitude. My experience spans various roles, including Sales Representative and Technical Support, where I have successfully implemented product recommendations and increased sales. I am eager to bring my skills to a new team and continue driving success in customer service.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance
Feb 2020 - Jan 2024 (3 years 11 months)
Achieved a customer satisfaction target of 97% through friendly and patient service, providing technical support and sales assistance.
Sales Representative
Publishing Properties and VRBO Sites
Jan 2021 - Sep 2021 (8 months)
Ensured all properties were updated properly for customers to earn bookings on platforms like Airbnb and Booking.com.
Sales Representative
Soft-core Sale
Feb 2020 - Jan 2021 (11 months)
Assisted customers with product recommendations for Internet, Phone, and Television services, increasing sales and meeting targets.
Sales Representative
Golden Eagle Store
Jul 2015 - Aug 2015 (1 month)
Assisted customers in selecting goods that best suited their needs and organized goods for the workshop.
Security Officer
Monarch Private Security Ltd.
Mar 2014 - May 2014 (2 months)
Secured multiple organizations by preventing violent and fraudulent activities.
Porter
Cornwall Regional Hospital
Mar 2013 - Apr 2013 (1 month)
Assisted nurses in healthcare procedures, including transporting patients and delivering blood samples to the lab.
Sales Representative
Maxie Department Store
Oct 2010 - Nov 2010 (1 month)
Provided assistance to customers in selecting goods that suited their needs and organized stock deliveries to the workshop.
Education
Degrees, certifications, and relevant coursework
Irwin High School
2007 - 2012
Irwin Primary School
2004 - 2007
Chatwood Primary School
2001 - 2004
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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