Open to opportunities

Trishana Dunkley

@trishanadunkley

Message

Dedicated customer service representative with strong problem-solving skills.

Jamaica

Message

What I'm looking for

I am looking for a role that challenges me and allows for growth in customer service and business management.

I am a passionate customer service representative with a strong commitment to excellence and a knack for problem-solving. My experience spans multiple roles in customer service, where I have consistently met performance goals and contributed to team success. I thrive in challenging environments and enjoy working collaboratively with colleagues to resolve issues and enhance customer satisfaction.

Throughout my career, I have developed a solid foundation in handling customer complaints, processing orders, and providing accurate information about products and services. My ability to manage difficult situations with professionalism and empathy has been key to my success in delivering exceptional service. I am currently pursuing a Bachelor of Science degree in Business Administration, which further enhances my understanding of business operations and customer relations.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Conduent

Feb 2024 - Nov 2024 (9 months)

Provided accurate information about products and services to customers. Maintained high level of knowledge regarding current promotions discounts or special offers available.

Product Knowledge Customer Service Communication Sales Support

Customer Service Representative

IntouchCx

Oct 2023 - Jan 2024 (3 months)

Processed orders, prepared correspondences and completed required documentation. Managed difficult customer situations with professionalism and empathy.

Order Processing Documentation Customer Empathy Complaint Handling Active Listening

Customer Service Representative

Sutherland Global Services

Sep 2021 - Jun 2023 (1 year 9 months)

Contributed to team effort by meeting performance goals and assisting colleagues when needed. Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.

Customer Service Problem Solving Teamwork Communication Conflict Resolution Performance Management

Education

Degrees, certifications, and relevant coursework

University of the Commonwealth Caribbean

Bachelor of Science, Business Administration with a major in Accounting and Financial Management

Currently pursuing a Bachelor of Science degree with a major in Accounting and Financial Management. This program focuses on developing expertise in financial principles and business administration.

Manchester High School

Diploma, General Studies

Completed a diploma with a focus on core subjects including English, Mathematics, and Religious Education. Also studied business-related principles such as Principles of Accounts and Principles of Business, alongside Economics and Food Nutrition and Health.