Trishana Dunkley
@trishanadunkley
Dedicated customer service representative with strong problem-solving skills.
JamaicaWhat I'm looking for
I am a passionate customer service representative with a strong commitment to excellence and a knack for problem-solving. My experience spans multiple roles in customer service, where I have consistently met performance goals and contributed to team success. I thrive in challenging environments and enjoy working collaboratively with colleagues to resolve issues and enhance customer satisfaction.
Throughout my career, I have developed a solid foundation in handling customer complaints, processing orders, and providing accurate information about products and services. My ability to manage difficult situations with professionalism and empathy has been key to my success in delivering exceptional service. I am currently pursuing a Bachelor of Science degree in Business Administration, which further enhances my understanding of business operations and customer relations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Conduent
Feb 2024 - Nov 2024 (9 months)
Provided accurate information about products and services to customers. Maintained high level of knowledge regarding current promotions discounts or special offers available.
Customer Service Representative
IntouchCx
Oct 2023 - Jan 2024 (3 months)
Processed orders, prepared correspondences and completed required documentation. Managed difficult customer situations with professionalism and empathy.
Customer Service Representative
Sutherland Global Services
Sep 2021 - Jun 2023 (1 year 9 months)
Contributed to team effort by meeting performance goals and assisting colleagues when needed. Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
Education
Degrees, certifications, and relevant coursework
UCUniversity of the Commonwealth Caribbean
Bachelor of Science, Business Administration with a major in Accounting and Financial Management
Currently pursuing a Bachelor of Science degree with a major in Accounting and Financial Management. This program focuses on developing expertise in financial principles and business administration.
Manchester High School
Diploma, General Studies
Completed a diploma with a focus on core subjects including English, Mathematics, and Religious Education. Also studied business-related principles such as Principles of Accounts and Principles of Business, alongside Economics and Food Nutrition and Health.
Lacovia High School
Diploma, Business and Entrepreneurship
Obtained a diploma specializing in Management of Business and Entrepreneurship. Further developed skills in Food Nutrition and Communication.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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