Open to opportunities

trishann tracey

@trishanntracey

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Experienced customer service professional with 7+ years of expertise in phone, chat, and email suppo

Jamaica

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What I'm looking for

Seeking a dynamic, customer-centric environment where I can leverage my expertise in resolving inquiries and troubleshooting issues to enhance customer satisfaction and contribute to business growth.

As a dedicated and results-driven customer service professional with over seven years of experience, I specialize in delivering exceptional support across various channels, including phone, chat, and email. My expertise lies in resolving customer inquiries, troubleshooting issues, and providing accurate solutions in fast-paced environments.

Throughout my career, I have honed my skills in time management, multitasking, and problem-solving, ensuring seamless customer interactions. I have a proven track record of enhancing customer satisfaction and contributing to business success through my customer-first approach.

I have worked in diverse roles, from handling billing and technical support to advocating for brands, which has equipped me with a versatile skill set. I am adept at navigating multiple systems and platforms, collaborating with internal teams, and documenting cases to ensure timely resolutions. My commitment to continuous improvement and adaptability makes me a valuable asset to any organization focused on delivering outstanding customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Arise Jamaica

Apr 2024 - Oct 2024 (6 months)

Assisted guests with inquiries related to reservations, itineraries, and onboard activities. Facilitated booking modifications while ensuring accuracy in policies and promotions, providing prompt and efficient solutions to enhance customer satisfaction.

Customer Service Problem Solving Time Management Multitasking Communication CRM Software Live Chat Support Technical Troubleshooting

Brand Advocate

Sagility

Aug 2021 - Jan 2024 (2 years 5 months)

Managed inbound and outbound calls, along with live chat support for employee health benefits inquiries. Provided technical support for online portals and collaborated with internal teams for issue resolution, handling an average of 50+ customer calls daily.

Customer Service Live Chat Support Technical Support Problem Solving Communication CRM Software Multitasking Time Management

Billing/Technical Support Representative

Itelbpo

Sep 2020 - Jun 2021 (9 months)

Resolved billing disputes and assisted customers with payments and account issues. Provided troubleshooting support for TV, internet, and phone services, documenting cases and working with technical teams for timely issue resolution.

Customer Service Technical Support Problem Solving Communication Billing Support Troubleshooting Documentation Multitasking Time Management

Customer Service Representative

Conduent

Jul 2018 - Aug 2020 (2 years 1 month)

Provided accurate information about products, services, and company policies.
Document customer interactions and escalate complex issues as needed.
Collaborate with team members and other departments to improve customer experience.

Communication Skills Problem Solving Communication Salesforce AWS Customer Service Multitasking Adaptive

Customer Service Representative

VXI Jamaica

Jun 2017 - Jul 2018 (1 year 1 month)

Promoted and upsold products/services by identifying customer needs and offering tailored solutions.
Met sales targets and performance metrics in a fast-paced environment.
Maintain detailed records of customer interactions using CRM software.