Open to opportunities

Alecia Nash

@alecianash

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Motivated professional with a strong background in customer service.

Jamaica

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a motivated and detail-oriented professional with a strong background in customer service, brand representation, and entrepreneurship. Currently, I am pursuing a Bachelor's degree in Business Administration with majors in Accounting and Financial Management. I am known for my excellent communication skills, creative problem-solving abilities, and a proactive approach to delivering results.

Throughout my career, I have proven my ability to handle high-volume inquiries while maintaining customer satisfaction and working efficiently in fast-paced environments. As a self-employed entrepreneur, I operated a small business where I managed sales, marketing, and customer service, developing social media strategies to enhance brand visibility. My experience as a Brand Advocate at Sagility (HGS) Healthcare allowed me to provide high-quality support to clients, achieving a 95%+ satisfaction rating by managing and resolving over 50 customer inquiries daily.

Experience

Work history, roles, and key accomplishments

Current

Self-Employed Entrepreneur

Current

Self-Employed

Aug 2023 - Present (1 year 11 months)

Continued operating a small business venture, handling sales, marketing, and customer service. Further developed social media strategies to increase brand visibility and customer engagement. Managed financial records, budgeting, and business administration tasks.

Sales Marketing Customer Service Financial Management Budgeting

Brand Advocate

Sagility

Jun 2019 - Jun 2023 (4 years)

Provided high-quality support to healthcare clients and customers, maintaining accurate records and compliance. Managed and resolved over 50 customer inquiries daily, achieving a 95%+ satisfaction rating. Utilized CRM software to track interactions, ensuring accuracy and efficiency in a fast-paced environment.

Customer Service CRM Software Compliance Customer Satisfaction Conflict Resolution Problem Solving Communication Data Entry Salesforce

Education

Degrees, certifications, and relevant coursework

University of the Commonwealth Caribbean (UCC)

Bachelor of Science, Business Administration, Accounting, Financial Management

Currently pursuing a Bachelor of Science in Business Administration with majors in Accounting and Financial Management. The curriculum focuses on core business principles, financial analysis, and strategic accounting practices.

Shortwood Teachers' College

Bachelor of Education, Secondary Education

Completed a Bachelor of Education in Secondary Education. The program provided comprehensive training in pedagogical methods, curriculum development, and effective classroom management techniques for secondary school environments.

Portmore Community College

CSEC, Social Studies

Grade: III

Undertook studies for the Caribbean Secondary Education Certificate (CSEC) in Social Studies. This involved exploring societal structures, human interactions, and civic responsibilities, culminating in a Grade III.

Spanish Town High School Evening Institute

CSEC, Principles of Business

Grade: III

Completed the Caribbean Secondary Education Certificate (CSEC) in Principles of Business through the Evening Institute. Gained foundational knowledge in business operations, management, and economic principles, achieving a Grade III.

St. Jago High School

CSEC, Human and Social Biology, English A, Food and Nutrition, Clothing and Textiles

Grade: Human and Social Biology - I, English A - II, Food and Nutrition - II, Clothing and Textiles - II

Attained Caribbean Secondary Education Certificate (CSEC) qualifications in multiple subjects including Human and Social Biology, English A, Food and Nutrition, and Clothing and Textiles. Developed a broad academic foundation with strong performance across these disciplines.