Open to opportunities

patricia User

@patriciauser5

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Resourceful customer service and administrative professional skilled in databases, cash handling, and support.

Kenya

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What I'm looking for

I’m looking for a career advancement opportunity where I can develop my skills & potential, contribute proactively in a complex office environment, and support customers and internal teams through strong organization, ethical handling of records, and efficient service.

I’m a customer service sales and administration professional who thrives in complex, busy environments. I’ve updated confidential records in line with the Data Protection Act, built efficient filing systems for physical and digital documents, and used spreadsheet and database management to keep information accurate and easy to retrieve.

In my most recent role, I handled day-to-day financial transactions, cash drawer management, invoice creation, and petty cash reconciliation—while delivering exceptional service to over 100 customers daily. I also improved customer service efficiency by 15%, reduced appointment conflicts by 25%, increased client satisfaction by 20%, and supported IT operations through hardware/software maintenance, routine backups, and web page contributions during my internship.

Experience

Work history, roles, and key accomplishments

Customer Service Sales Associate

Salama Pharmaceuticals

Aug 2022 - Dec 2023 (1 year 4 months)

Updated confidential records and filing systems to ensure compliance with the Data Protection Act. Handled accounts receivables and cash flow, created invoices, and delivered customer service to 100+ customers daily, improving customer service efficiency by 15%.

Database Management Data Protection Accounts Receivable Cash Drawer Management Invoicing Petty Cash Reconciliation Customer Service Spreadsheet Management Project Management

Office Assistant / Administrator

Aculaser Institute

Jan 2018 - Dec 2020 (2 years 11 months)

Managed patient documentation and maintained strict confidentiality for sensitive customer information. Administered scheduling and billing, reducing appointment conflicts by 25% and improving client satisfaction by 20%, while resolving 50 billing and dispute issues with an 85% satisfaction rate.

Confidentiality Cash Drawer Management Appointment Scheduling Billing Administration Administrative Support Dispute Resolution Office Management

IT & Events Intern

Karen Country Club

May 2017 - Jul 2017 (2 months)

Supported the IT manager with hardware/software configuration, troubleshooting, and routine backups. Assisted with creating new web pages, resolving technical support requests, and helped organize hotel events with promotional materials and theme concepts.

Hardware Setup Software support Troubleshooting Backup Technical Support Event Coordination Promotional Materials Team Collaboration