Open to opportunities

Grace njoki

@gracenjoki2

Sales operations and customer success professional focused on accurate records, responsive communication, and efficient client support.

Kenya

Message

What I'm looking for

I’m looking for a role where I can own customer success and sales operations, keep records precise, and support smooth daily workflows. I want a team that values excellent communication, continuous improvement, and professional growth through structured learning.

I’m a highly organized administrative professional with hands-on experience spanning sales operations, customer success, front-office administration, and customer service. I focus on keeping records accurate, responding quickly to inquiries, and coordinating day-to-day tasks that keep operations running smoothly.

In my current role, I manage inventory records and sales documentation, maintain customer records and transaction data, and support business operations through daily administrative coordination. I also build positive customer relationships through professional communication and product recommendations.

Previously, I supported customers in fast-paced environments by processing orders and payments accurately and resolving concerns professionally. Alongside this, I’ve welcomed clients, managed front-desk operations, handled business correspondence, and assisted with scheduling—always with attention to detail and clear written and verbal communication.

Experience

Work history, roles, and key accomplishments

Current

Sales Operations & Customer Success

Current

Sams Tronics

Aug 2025 - Present (11 months)

Managed inventory records and sales documentation while assisting customers with inquiries and product recommendations. Maintained accurate customer records and transaction data and coordinated daily administrative tasks to support operations.

Inventory Sales Documents Product Recommendations Customer Service Customer Relationship Management (CRM)Record keeping Administrative Support

Food Court Attendant

Ursi Holdings

Mar 2024 - Feb 2025 (11 months)

Delivered customer service in a fast-paced environment by accurately processing orders and payments. Resolved customer concerns professionally while maintaining high hygiene and operational standards.

Customer Service Order Processing Payments Issue Resolution

Front Office Administrative Assistant

Bobby's Fitness & Spa

Jan 2024 - Present (2 years 6 months)

Welcomed clients and managed front-desk operations by answering phone calls and handling business correspondence. Maintained office records and supported scheduling and daily office coordination.

Front Desk Operations Client Reception Scheduling Administrative Support