Alex Ondieki

I’m a driven, detail-oriented professional with a strong foundation in customer service, operations coordination, and administrative support. I manage tasks efficiently in fast-paced environments while maintaining a high standard of accuracy and professionalism.

In my current role as a Customer Service Representative (2022–Present), I handle inbound and outbound customer inquiries via phone, email, and in-person, resolving issues with professionalism and efficiency. I maintain accurate records of customer interactions and transactions using internal management systems, and I collaborate with cross-functional teams to escalate and resolve complex cases.

Previously, as an Administrative & Operations Assistant (2020–2022), I provided administrative support such as data entry, filing, report preparation, and calendar management. I coordinated logistics for meetings and office events, processed and verified documentation with high accuracy, and supported onboarding by preparing materials and coordinating orientation schedules.