Open to opportunities

Edith Ogolla

@edithogolla

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Dedicated professional with over 3 years in customer service.

Kenya

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated and reliable professional with over three years of experience in customer service and administrative support. My career has been defined by my ability to handle client inquiries effectively, manage office documentation, and support team operations in busy work environments. I pride myself on my proficiency in both English and Kiswahili, which allows me to communicate effectively with a diverse range of clients.

Throughout my career, I have demonstrated strong interpersonal skills and a positive, team-oriented approach. My recent role as a Customer Support/Retail Assistant at SBM Bank Kenya involved welcoming clients and assisting them with digital banking processes, showcasing my ability to adapt to new technologies quickly. I am eager to contribute to smooth office operations and provide exceptional internal support, ensuring that every client interaction is handled with professionalism and empathy.

Experience

Work history, roles, and key accomplishments

Customer Support / Retail Assistant

SBM Bank Kenya

Aug 2023 - Mar 2024 (7 months)

Welcomed and assisted walk-in clients, maintaining a hospitable and organized environment. Supported digital banking processes and helped users with app navigation. Handled data entry and maintained accurate customer records.

Customer Service Retail Assistance Digital Banking Data Entry Customer Relationship Management

Customer Service / Assistant Administrator

Edisa Holdings Kenya Limited

Jan 2021 - Apr 2023 (2 years 3 months)

Answered customer inquiries and supported smooth office operations. Handled bank transactions and supported financial reporting. Managed internal documentation, filing systems and office logistics.

Customer Service Administrative Support Financial Reporting Documentation Management

Customer Service Intern

Mombasa Water

May 2019 - Oct 2019 (5 months)

Assisted with payment processing and customer follow up. Supported front office tasks and maintained a welcoming atmosphere. Filed and updated financial records and office data.

Payment Processing Data Management

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology (JKUAT)

Diploma in Business Administration, Business Administration

Obtained a Diploma in Business Administration, focusing on core business functions and administrative support. Developed skills in office management, record keeping, and operational efficiency.

Jomo Kenyatta University of Agriculture and Technology (JKUAT)

Bachelor of Commerce, Finance

Completed a Bachelor of Commerce with a specialization in Finance. Gained comprehensive knowledge in financial principles, market analysis, and economic theories.