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Brendah Kianira

@brendahkianira

Customer-focused service professional with strong data labeling and sales experience.

Kenya
Message

What I'm looking for

I am seeking a customer-facing role that values accuracy, teamwork, and continuous improvement, offering opportunities to grow my skills in service delivery and data-related tasks.

I am a results-oriented customer service professional with hands-on experience in data labeling, sales, archiving, and office administration. At Samasource I consistently exceeded performance metrics and maintained high quality standards on labeling projects.

I bring strong communication skills in English and Kiswahili, proven time-management, problem-solving, and teamwork abilities, and experience generating reports, managing client relationships, and maintaining organized records.

My goal is to secure a customer service role where I can leverage my accuracy, client-focus, and process-improvement mindset to contribute to outstanding customer satisfaction and mutual growth.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

SA

Samasource

Certificate of Completion, Artificial Intelligence

2023 - 2023

Completed AI 101 Certificate of Completion at Samasource in August 2023.

Kenya Institute of Management logoKM

Kenya Institute of Management

Certificate, Project Management

2023 - 2023

Completed a Project Management Certification at the Kenya Institute of Management between July and August 2023.

Kenya Institute of Management logoKM

Kenya Institute of Management

Certificate, Customer Service

2020 - 2021

Completed a Certificate in Effective Customer Service Training covering customer care concepts, communication, and customer behavior from September 2020 to September 2021.

Kenya Institute of Management logoKM

Kenya Institute of Management

Certificate, Business Management

2019 - 2021

Completed a Certificate in Business Management covering management principles, accounting, procurement, marketing, HR fundamentals and entrepreneurship from September 2019 to December 2021.

Tech stack

Software and tools used professionally

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Brendah Kianira - AI Agent Associate - Samasource | Himalayas