Open to opportunities

Brendah Kianira

@brendahkianira

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Customer-focused service professional with strong data labeling and sales experience.

Kenya

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What I'm looking for

I am seeking a customer-facing role that values accuracy, teamwork, and continuous improvement, offering opportunities to grow my skills in service delivery and data-related tasks.

I am a results-oriented customer service professional with hands-on experience in data labeling, sales, archiving, and office administration. At Samasource I consistently exceeded performance metrics and maintained high quality standards on labeling projects.

I bring strong communication skills in English and Kiswahili, proven time-management, problem-solving, and teamwork abilities, and experience generating reports, managing client relationships, and maintaining organized records.

My goal is to secure a customer service role where I can leverage my accuracy, client-focus, and process-improvement mindset to contribute to outstanding customer satisfaction and mutual growth.

Experience

Work history, roles, and key accomplishments

AI Agent Associate

Samasource

Sep 2023 - Jul 2025 (1 year 10 months)

Consistently exceeded data-labeling performance metrics and quality standards by accurately labeling and categorizing images per project specifications and collaborating with leads for continuous improvement.

Data Labeling Quality Assurance Process Adherence Team Collaboration Attention To Detail Time Management

Sales Representative

X-Solar Systems

Oct 2022 - Jun 2023 (8 months)

Generated leads and met sales targets while negotiating contracts, preparing sales reports, and maintaining client records to support revenue growth.

Lead Generation Negotiation Pricing Strategy CRM Reporting Client Relationship Management

Archiving & Digitization

Seureca East Africa Ltd

Mar 2022 - Jun 2022 (3 months)

Organized and digitized hard-copy reports into a maintained e-library, performing scanning, binding, and serialization to improve document accessibility.

Document Scanning Digitalization Records Management File Organization E Library Maintenance Attention To Detail

Data Entry & Receptionist

Platinum Associate Ltd

Apr 2018 - Sep 2020 (2 years 5 months)

Handled client inquiries, managed office tasks including data entry and filing, and maintained premises security and supplies to ensure smooth office operations.

Data Entry Office Administration Customer Service Inventory Management Facilities Coordination Microsoft Office

Sales Clerk

Tamarind Estate

Jan 2017 - May 2018 (1 year 4 months)

Managed customer relationships, performed stock-taking and inventory control, handled sales transactions, and produced weekly and monthly sales reports.

Customer Service Inventory Control Sales Reporting Stock Taking Point of Sale

Education

Degrees, certifications, and relevant coursework

Samasource

Certificate of Completion, Artificial Intelligence

2023 - 2023

Completed AI 101 Certificate of Completion at Samasource in August 2023.

Kenya Institute of Management

Certificate, Project Management

2023 - 2023

Completed a Project Management Certification at the Kenya Institute of Management between July and August 2023.

Kenya Institute of Management

Certificate, Customer Service

2020 - 2021

Completed a Certificate in Effective Customer Service Training covering customer care concepts, communication, and customer behavior from September 2020 to September 2021.

Kenya Institute of Management

Certificate, Business Management

2019 - 2021

Completed a Certificate in Business Management covering management principles, accounting, procurement, marketing, HR fundamentals and entrepreneurship from September 2019 to December 2021.