Open to opportunities

Olive Wangeci

@olivewangeci

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Customer service and sales professional delivering exceptional support and measurable results.

Kenya

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What I'm looking for

I’m looking for a role where I can deliver excellent customer support, contribute to sales performance, and streamline operations. I want a team that values clear communication, efficiency, and continuous improvement.

I’m an experienced customer service and sales professional with a proven track record of exceeding sales targets while maintaining high customer satisfaction. I bring a strong, quality-focused approach to every interaction, using effective communication and problem-solving to turn issues into confident resolutions.

In customer service roles, I’ve consistently maintained a positive demeanor and supported complex cases by working across teams to improve communication and efficiency. I handle escalated inquiries promptly via email and phone, and I manage customer accounts daily while prioritizing multiple needs to ensure timely outcomes.

Beyond frontline support, I’ve strengthened operations through administrative work—streamlining processes, maintaining accurate records, and improving efficiency by 25% through better administrative workflows and filing systems. I also bring market research, relationship-building, and negotiation strengths from sales work, plus a foundation in Human Resource Management and research-focused technical support.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

CCI Global - Metro by T-Mobile

Jul 2023 - Jan 2024 (6 months)

Exceeded sales targets by maintaining a positive customer-focused demeanor and using effective communication and problem-solving. Resolved complex customer issues with cross-functional teams to improve communication and efficiency.

Customer Service Sales Target Achievement Product Recommendations Promotions Knowledge Problem Solving Cross Functional Collaboration Customer Communications

Office Administrator - Internship

Kenya Revenue Authority

Sep 2022 - Nov 2022 (2 months)

Supported executive client meetings by representing interests and taking meeting notes. Planned and organized repairs for faulty production equipment, independently fixing minor issues to maintain operations.

Office Administration Internship Support Client Meetings Planning Record keeping

Customer Service Representative

I-Manage Limited

May 2022 - Sep 2022 (4 months)

Handled escalated customer inquiries via email and phone, ensuring timely resolution of complex issues. Managed 15–20 customer accounts daily while supporting a team of 50 agents through strong multitasking and prioritization.

Customer Support Escalation Management Email Support Phone Support Account Management Multitasking Prioritization

Office Administrator

Kijani Eco-Solutions Ltd

Nov 2021 - May 2022 (6 months)

Streamlined administrative processes, improving operational efficiency by 25%. Maintained accurate records and organized filing systems to ensure fast information retrieval.

Process Improvement Operational Efficiency Record keeping File Management Information Retrieval Documentation

Sales Representative

Highlands Limited

Feb 2021 - Jul 2021 (5 months)

Conducted market research to inform product development and sales strategies. Built client relationships and used negotiation strategies to surpass sales targets and drive repeat orders.

Market Research Sales Strategy Client Relationship Management Negotiation Sales Target Achievement Customer Engagement