Open to opportunities

Daniel Mbithi

@danielmbithi

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Dedicated administrative and customer service professional with proven results.

Kenya

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and results-driven administrative and customer service professional with extensive experience managing daily operations and enhancing client satisfaction. Over the years, I have honed my skills in resolving customer complaints with professionalism and empathy, which has significantly improved client relationships and loyalty. My fluency in English and Swahili, combined with excellent communication skills, allows me to connect effectively with diverse clientele.

During my tenure as an Administrative Assistant at Careville Wellness Centre, I achieved a 30% reduction in office supply and service costs through optimized inventory management and effective vendor negotiations. I also increased executive productivity by over 25% through efficient scheduling and calendar coordination. My commitment to enhancing customer satisfaction led to a 20% boost in retention ratings, and I ensured compliance with data protection regulations by maintaining strict confidentiality in handling sensitive documents.

In my earlier role as a Cashier and Data Entry Clerk at The Nairobi West Hospital, I streamlined document management processes, improving retrieval efficiency by 25%. My focus on customer relations resulted in increased loyalty and repeat business. I am currently expanding my skill set with certifications in Cloud Computing and Data Protection, which I believe will further enhance my contributions to any organization.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Careville Wellness Centre

Aug 2013 - Present (11 years 11 months)

Achieved at least a 30% reduction in office supply and service costs by optimizing inventory management, and ordering processes, and through effective vendor negotiations. Increased executive productivity by more than 25% through efficient scheduling and calendar coordination.

Inventory Management Scheduling Customer Service Data Protection Confidentiality Records Management

Cashier / Data Entry Clerk

The Nairobi West Hospital

Jul 2009 - Present (16 years)

Streamlined document management by organizing and sorting files effectively, improving retrieval efficiency by 25%. Improved customer relations by professionally resolving complaints, which increased customer loyalty and repeat business.

Document Management File Organization Customer Relations Regulatory Compliance Data Entry Customer Service

Education

Degrees, certifications, and relevant coursework

AWS/Ajira Emobilis

Certificate, Cloud Computing

2023 -

Currently pursuing a certificate in Cloud Computing, focusing on foundational concepts and practical applications in cloud technologies. This program enhances skills in managing and deploying cloud-based solutions.

SAMASOURCE KENYA

Certificate, AI101 (Lidar Annotation)

2023 - 2023

Obtained a Certificate in AI101 (Lidar Annotation), specializing in artificial intelligence and data annotation techniques. This program provided hands-on experience with Lidar data processing for AI applications.

CIPIT (Strathmore University)

Certificate, Data Protection

2023 - 2023

Completed a certificate program in Data Protection, gaining expertise in data privacy regulations and security protocols. This involved understanding legal frameworks and practical measures for safeguarding sensitive information.

Thinu High School

Kenya Certificate of Secondary Education, Secondary Education

2003 - 2006

Completed secondary education, earning the Kenya Certificate of Secondary Education. The curriculum covered a broad range of subjects, preparing for higher education and professional life.

Kisekini Primary School

Kenya Certificate of Primary Education, Primary Education

1995 - 2002

Completed primary education, earning the Kenya Certificate of Primary Education. This foundational education covered core subjects and essential skills for further academic pursuits.