Catherine Khavetsa

Managed incoming calls and directed them to appropriate departments, ensuring efficient communication flow. Handled bank confirmations via email and processed client book of accounts, maintaining accurate financial records.

Processed student grade records and course descriptions, ensuring accurate academic information. Performed regular data backups and tested new database systems, maintaining data integrity and system functionality.

Resolved customer complaints via various channels, ensuring high customer satisfaction. Supported the sales team by coordinating sales details and prospecting new clients, contributing to increased sales targets.

Responded promptly to customer inquiries and resolved complaints, ensuring efficient service delivery. Managed a team of junior customer service representatives, fostering a collaborative environment.

Managed all external communications, including phone calls and emails, ensuring timely responses. Provided excellent customer service in sales and after-sales situations, enhancing client satisfaction.

Managed cash transactions and maintained accurate sales records. Provided customer service and assisted with product inquiries.

Engaged with customers to promote and sell ice cream products. Handled sales transactions and ensured customer satisfaction.

Promoted and sold company products to potential clients. Provided excellent customer service and managed sales inquiries.

Identified and pursued new sales opportunities to expand customer base. Maintained strong client relationships and achieved sales targets.

Managed front office operations, including client reception and inquiry handling, ensuring a professional image. Prepared and distributed correspondence, memos, and forms, streamlining administrative processes.

Generated brand awareness through word-of-mouth marketing and participated in trade shows as a spokesperson. Tracked customer preferences and suggested advertising ideas, contributing to marketing strategies.

Completed a comprehensive program in Cabin Crew, gaining essential skills for airline operations and passenger services. Focused on safety procedures, customer service, and in-flight protocols.

Acquired foundational knowledge and practical skills in various computer applications. This included proficiency in Microsoft Office Suite and other essential software for data management and office productivity.

Participated in specialized training focused on safety promotion and emergency first aid. Developed critical skills for responding to medical emergencies and ensuring safety in various environments.

Completed secondary education, earning a High School Diploma. Focused on a broad curriculum to build a strong academic foundation.