witness majoni
@witnessmajoni
Dedicated Customer Service Specialist with experience in customer service and administration
KenyaWhat I'm looking for
Highly motivated and results-driven customer service and administration professional with a strategic approach towards excellence in service delivery, customer centricity, and shareholder wealth maximization. Proven track record of implementing efficient time management strategies, prioritizing tasks, and multitasking.
With extensive experience in customer service and administration, I have developed strong problem-solving skills, excellent knowledge of international standards of professional practice, and the ability to work effectively in a fast-paced environment.
I am a team player with excellent communication and negotiation skills, able to build strong relationships with clients and stakeholders. I am passionate about delivering exceptional customer service and contributing to company success.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist/Consultant
Orange Adventures Limited
Oct 2019 - Present (6 years 5 months)
• Developed and implemented process resulting in a reduction in customer complaint volume and a 15% increase in call rate.
Provided training and coaching to new customer service representatives, contributing to 20% increase in team productivity and efficiency.
• Identify upselling potential sales and promoted customized packages, driving a 15% revenue growth and enhancing customer satisfaction by
Business Development Representative
SBL Manufactures Limited
Aug 2023 - Dec 2024 (1 year 4 months)
Generated new sales by developing strategic relationships with key clients and by
leveraging advanced negotiation skills.
• Pinpointed potential customers, building relationships, and presenting products and
services, resulting in a 25% increase in sales revenue.
• Boosted customer retention rates by 15% through improved follow-up protocols and
personalized customer service.
Administrative Assistant Front & Back Office/ Guest Service Agent
Jan 2016 - Dec 2018 (2 years 11 months)
Received and managed reservations made online and on the phone. Assigned rooms to guests and informed them of any specials offered by the hotel. Kept abreast of attractions that may be of interest to the guests. Prepared weekly and monthly reports. Offered support for meetings, conferences, or specific subjects. Provided professional customer support. Acknowledged and resolved customer complaints.
Collected information from clients and posted it into the central database. Catalogued the data with appropriate tags for ease of reference. Transferred physical records into a digital filing system. Retrieved data as requested. Maintained and updated the database system as necessary. Generated periodic reports.
Internship
Adventure Vacation East Africa Limited
Jan 2014 - Aug 2014 (7 months)
In charge of front office operations ensuring efficiency. Provided professional customer service support. Performed guest bookings and reservations. Provided information to guests on tour services and offers. Organized, prioritized, and tracked agendas and prepared itinerary reports. Provided administrative support by effectively managing records. Followed up on payments.
Education
Degrees, certifications, and relevant coursework
witness hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
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