witness majoni

Developed and implemented customer service training programs that increased customer service knowledge and skills of employees by 40%
Developed and implemented customer service training and development programs that improved customer service representatives’ skills and knowledge
Developed and implemented a customer service policy that improved customer service and resulted in a 30% increase.

Developed a deep understanding of the company's organic fertilizer products, including their features, benefits, and applications. Identified and pursued potential customers through various channels. Built and maintained strong relationships with existing and potential customers. Conducted product presentations and demonstrations to showcase the benefits of the organic fertilizers. Addressed custo

Received and managed reservations made online and on the phone. Assigned rooms to guests and informed them of any specials offered by the hotel. Kept abreast of attractions that may be of interest to the guests. Prepared weekly and monthly reports. Offered support for meetings, conferences, or specific subjects. Provided professional customer support. Acknowledged and resolved customer complaints.

Collected information from clients and posted it into the central database. Catalogued the data with appropriate tags for ease of reference. Transferred physical records into a digital filing system. Retrieved data as requested. Maintained and updated the database system as necessary. Generated periodic reports.

In charge of front office operations ensuring efficiency. Provided professional customer service support. Performed guest bookings and reservations. Provided information to guests on tour services and offers. Organized, prioritized, and tracked agendas and prepared itinerary reports. Provided administrative support by effectively managing records. Followed up on payments.