Paris Grayson
@parisgrayson
Customer-focused call center and data-analytics professional with 10+ years supporting customers and building reports.
United StatesWhat I'm looking for
I’m a customer-focused professional with 10+ years of experience in customer service, call center operations, data entry, and problem resolution. I blend hands-on customer support with data-analytics training, so I can both solve issues quickly and keep accurate, usable records.
In my recent roles, I’ve supported members and customers in fast-paced, high-volume environments—handling inbound calls, navigating multiple CRM systems, and maintaining confidentiality in line with HIPAA and company policies. At Alorica (UnitedHealthcare), I helped with benefits, claims, billing, eligibility, and account inquiries while meeting quality assurance, productivity, and compliance standards.
I also bring analytical momentum through my Google Data Analytics Professional Certificate and capstone work. I clean and analyze datasets using SQL, Excel, and R, build reports and dashboards, and create visualizations to communicate trends—alongside my proven track record delivering exceptional service and continuous improvement as a retail manager.
Experience
Work history, roles, and key accomplishments
Delivered exceptional customer service while safely transporting passengers and resolving concerns professionally. Maintained accurate trip records and managed independent scheduling while ensuring reliable communication.
Led deli customer service in a high-volume retail environment by processing transactions accurately and resolving customer issues. Maintained inventory, supported daily operations through teamwork and organization, and kept detailed records to ensure smooth service.
Assisted UnitedHealthcare members with benefits, claims, billing, eligibility, and account inquiries through high-volume inbound calls. Navigated CRM and member systems, documented interactions, and resolved concerns while meeting quality, productivity, and compliance requirements, including HIPAA.
Customer Service Representative
Inktel
Jan 2014 - Jan 2021 (7 years)
Supported customers with orders, returns, billing, account updates, and product inquiries in a fast-paced call center environment. Maintained accurate customer records in CRM systems and internal databases while documenting interactions and meeting productivity and quality metrics.
Education
Degrees, certifications, and relevant coursework
Google Data Analytics Professional Certificate, Data Analytics
Earned the Google Data Analytics Professional Certificate, building skills in SQL, Python, R, Excel/Google Sheets, and data visualization. Completed capstone-style work including dataset cleaning, transformation, and dashboard/report creation.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Paris?
You can contact Paris and 90k+ other talented remote workers on Himalayas.
Message ParisGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
