Open to opportunities

Jay Bae

@jordankille

Detail-oriented customer service and data entry professional delivering 98%+ accuracy and fast resolutions for high-volume teams.

United States

Message

What I'm looking for

I’m looking to leverage my work-from-home data entry and customer service experience—processing high volumes accurately, resolving inquiries fast via CRM and ticketing tools, and consistently exceeding performance metrics.

I’m a detail-oriented customer service and data entry professional with 9 years of experience in data entry, customer service, and administrative support. I maintain accuracy while processing high volumes of data, including averaging 500+ records daily with a 98% accuracy rate.

I handle customer inquiries efficiently across phone, email, and live chat, resolving 94% of issues on first contact and responding within a 2-hour SLA with a 99% customer satisfaction rating. I use CRM systems such as Salesforce, Zendesk, and Freshdesk, prioritize quality assurance and data verification, and work confidently with HIPAA/GDPR awareness while keeping sensitive information confidential.

Experience

Work history, roles, and key accomplishments

Customer Service Representative II

Altex Manufacturing

Jan 2022 - Feb 2026 (4 years 1 month)

Entered and updated customer information, processing 300+ entries per day. Responded to requests within a 2-hour SLA, achieving a 92% customer satisfaction rating, while maintaining confidentiality and training 5 new team members.

Customer Service Data Entry SLA Management Customer Satisfaction Data Privacy Compliance Conflict Resolution Documentation

Operations/Customers Consultant

LifeScience Logistics

Sep 2017 - Dec 2021 (4 years 3 months)

Processed 500+ records daily with 98% accuracy while maintaining strict quality control standards. Managed customer inquiries via phone, email, and live chat, resolving 85% of issues on first contact and reducing error rates by 15% through quality checks.

Data Entry Data Verification Quality Assurance Customer Service CRM Systems Live Chat Ticketing Salesforce Reporting

Education

Degrees, certifications, and relevant coursework

DeVry University

Medical Billing & Coding Certification, Medical Billing & Coding

Completed a certification in Medical Billing & Coding at DeVry University, with coursework including Business Communications, Computer Applications, and Data Management.