Looking for a job

Jesse Medina

@jessemedina

Customer service representative with in-person and call center experience handling inquiries, scheduling, and account updates.

United States

Message

What I'm looking for

I’m looking for full-time or part-time work, either remote or on-site. I’m available immediately and open to completing certifications on the employer’s timeline.

I handled customer inquiries in person and over the phone as a Customer Service Representative, maintaining high satisfaction.

As a Call Center Agent, I answered inbound and outbound calls and logged interactions in a CRM. I maintained 90%+ accuracy on data entry and account updates.

My experience also includes scheduling, order tracking, returns, and transaction records. I’m open to full-time or part-time work, remote or on-site, and available immediately.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

In-Person

Jan 2018 - Dec 2023 (5 years 11 months)

Resolved customer inquiries in person and over the phone, maintaining high satisfaction. Managed scheduling, order tracking, and account updates in internal systems.

Customer Service Data Entry Microsoft Office Scheduling Order Tracking Account Management Returns Processing

Call Center Agent

Call Center

Jan 2018 - Dec 2023 (5 years 11 months)

Answered inbound and outbound calls, logging all interactions in a CRM. Maintained 90%+ accuracy on data entry and account updates, and met daily call-volume and quality-score targets.

Call Center CRM Data Entry Communication Skills Time Management Quality Assurance