CAcatherine atieno
@catherineatieno
Customer service professional with data analysis skills and experience resolving technical issues.
United StatesWhat I'm looking for
I am a customer service representative with over two years of experience combining hands-on customer support and practical data analysis. I consistently document interactions, guide customers through technical and service issues, and collaborate with teams to drive improved customer experiences.
My data background includes collection, cleaning, visualization and basic predictive modeling using SQL, Python, Excel, Power BI/Tableau and matplotlib; I translated complex findings into clear reports that supported company decision-making and identified patterns and anomalies.
I bring strong communication, problem-solving, multitasking and operational discipline, and I am adaptable, detail-oriented, and committed to teamwork and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Upworks
Aug 2023 - Aug 2025 (2 years)
Collected and documented customer feedback to improve services, processed payments and resolved inquiries across channels, and coordinated with development teams to enhance customer experience.
Data Analyst
Datamime/UHRS
Feb 2022 - Feb 2023 (1 year)
Performed data collection, cleaning, and aggregation from databases and APIs, translated findings into clear reports, and supported decision-making by identifying patterns and anomalies.
Data Analyst
Sama AI
Jul 2021 - Dec 2021 (5 months)
Developed predictive models to forecast business trends, implemented validation checks to improve data quality, and identified anomalies to enhance data reliability.
Education
Degrees, certifications, and relevant coursework
KUKenyatta University
Bachelor of Education, Education
2016 - 2021
Grade: C+
Completed a Bachelor of Education in Arts with a cumulative GPA of C+ focusing on education theory and practice.
Hospital Hill High School
Kenya Certificate of Secondary Education, Secondary Education
2011 - 2014
Grade: C+
Completed Kenya Certificate of Secondary Education with an overall grade of C+.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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