Open to opportunities

Olema Valdes

@olemavaldes

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Experienced customer service representative with a passion for client satisfaction.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

With over 11 years of experience in customer service and administration, I have developed a proven track record in managing high call volumes and resolving complex issues while maintaining exceptional customer satisfaction. My expertise in data entry, documentation, and CRM systems, combined with my fluency in Spanish, allows me to ensure efficient pre-authorization processes and effective client communications.

Throughout my career, I have demonstrated strong communication and collaboration skills, which have been essential in delivering personalized service and enhancing the customer experience. My adaptability in dynamic and fast-paced environments has been key to my success, as I thrive on challenges and continuously seek to improve processes. I am passionate about leveraging my skills to contribute positively to any team.

Experience

Work history, roles, and key accomplishments

Chat and Phone Tech Support

Foundever

Feb 2025 - Present (5 months)

Provided technical support for accounting and tax software platforms, ensuring accurate data entry and timely resolution of technical issues. Delivered customer assistance via phone and chat, adapting communication style to meet diverse client needs and deliver personalized service.

Technical Support Data Entry Customer Service Chat Support Troubleshooting Data Privacy Customer Experience

Call Center Agent

Arise Virtual Solutions

Apr 2020 - Present (5 years 3 months)

Managed high call volumes while maintaining precise data entry and verification to deliver efficient member support. Utilized multiple software platforms to ensure secure communication and compliance with data privacy protocols.

Call Center Operations Data Entry Customer Support CRM Software Data Privacy Customer Satisfaction Problem Solving

Customer Service Leader

Publix Supermarket

Sep 2011 - Present (13 years 10 months)

Delivered exceptional customer service by accurately processing orders and maintaining current transaction records. Supported team operations by efficiently handling multiple roles, including cashiering and inventory stocking.

Customer Service Order Processing Cashiering Inventory Management Problem Solving Customer Satisfaction Retail Operations

Education

Degrees, certifications, and relevant coursework

South Dade Senior High

High School Diploma, General Studies

Grade: 3.8/4.0

Graduated with honors, achieving a GPA of 3.8/4.0. Completed coursework that included Salesforce CRM, providing foundational knowledge in customer relationship management.