KIKhadijah Ibrahim
@khadijahibrahim
Compassionate customer service professional with a data analytics background.
United StatesWhat I'm looking for
I am a compassionate and resourceful customer service professional with a strong background in both customer service and data analytics. I have a proven ability to solve problems, support diverse clients, and communicate clearly under pressure. My recent experiences have allowed me to return to customer-facing roles while navigating a career transition, where I can leverage my skills to make a positive impact.
In my previous roles, I have delivered frontline patient support, assisted customers with health benefit inquiries, and provided guidance to small business owners during the COVID-19 crisis. My work at Tetra Pak and Lone Star Aerospace has further strengthened my analytical skills, where I contributed to data-driven insights and supported clients in navigating complex tools and processes. I am dedicated to continuous learning and growth in my career.
Experience
Work history, roles, and key accomplishments
Tier 1 Support Representative
Solutran
Dec 2022 - Present (2 years 7 months)
Delivered frontline patient support by scheduling appointments, assisting with portal navigation, and transferring calls to appropriate departments. Served as a Tier 1 support representative in a healthcare environment, ensuring sensitive data was handled with care and confidentiality.
Data Analyst
Lone Star Aerospace
Jan 2022 - Present (3 years 6 months)
Delivered data driven insights, supported clients with analytics guidance, and provided hands-on assistance navigating tools and internal processes to inform business decisions.
Data Analytics Intern
Tetra Pak
Jan 2022 - Present (3 years 6 months)
Transitioned into data analytics roles supporting both internal teams and external clients. Contributed to short term analytics projects and tool adoption support during an internship.
Customer Service Representative
Wyoming Medical Center
May 2021 - Present (4 years 2 months)
Assisted customers enrolled in health benefit programs with inquiries about eligible purchases, remaining balances, and participating retailers. Provided clear guidance on using program specific funds and navigating the ordering platform.
Research Call Agent
Dynata
Apr 2020 - Present (5 years 3 months)
Worked in a high volume call center conducting both inbound and outbound political research surveys. Managed an average of 50–100 calls per shift, asking respondents pre scripted questions and accurately recording their responses.
Loan Support Representative
SBA (Small Business Administration)
Jan 2020 - Present (5 years 6 months)
Provided support to small business owners applying for SBA and PPP loans during the COVID-19 crisis. Assisted callers with application status, account navigation, and understanding loan eligibility.
Education
Degrees, certifications, and relevant coursework
UTUniversity of North Texas
Bachelor of Science, Information Science, Data Science
Grade: 3.7 GPA
Completed a Bachelor of Science in Information Science with a concentration in Data Science. Gained expertise in data analysis, information management, and relevant technologies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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