Khadijah Ibrahim

Delivered frontline patient support by scheduling appointments, assisting with portal navigation, and transferring calls to appropriate departments. Served as a Tier 1 support representative in a healthcare environment, ensuring sensitive data was handled with care and confidentiality.

Delivered data driven insights, supported clients with analytics guidance, and provided hands-on assistance navigating tools and internal processes to inform business decisions.

Transitioned into data analytics roles supporting both internal teams and external clients. Contributed to short term analytics projects and tool adoption support during an internship.

Assisted customers enrolled in health benefit programs with inquiries about eligible purchases, remaining balances, and participating retailers. Provided clear guidance on using program specific funds and navigating the ordering platform.

Worked in a high volume call center conducting both inbound and outbound political research surveys. Managed an average of 50–100 calls per shift, asking respondents pre scripted questions and accurately recording their responses.

Provided support to small business owners applying for SBA and PPP loans during the COVID-19 crisis. Assisted callers with application status, account navigation, and understanding loan eligibility.

Grade: 3.7 GPA

Completed a Bachelor of Science in Information Science with a concentration in Data Science. Gained expertise in data analysis, information management, and relevant technologies.