Open to opportunities

Pablo Chicas

@pablochicas

Message

Dedicated customer service professional with strong sales and community management skills.

Honduras

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service and sales skills in a dynamic environment, with opportunities for growth and development.

I am a dedicated and detail-oriented professional with extensive experience in customer service, sales, and community management. My journey began as a Customer Service Agent at Straightalk, where I honed my skills in delivering exceptional service and managing customer relationships. I thrive in fast-paced environments and am committed to meeting deadlines efficiently.

Throughout my career, I have worked with various companies, including Travelpass Group and TBWA: The Disruption Company, where I developed my competencies in sales and community management. Currently, I serve as a Chat Customer Service Representative at Partner Hero, where I utilize my active listening and communication skills to ensure customer satisfaction. My academic background in Communication and Publicity further enhances my ability to connect with diverse audiences.

Experience

Work history, roles, and key accomplishments

Legal Assistant

Iticket.law

Oct 2024 - Present (10 months)

Currently working as a Legal Assistant, providing support and managing various administrative tasks. Demonstrates attention to detail and adaptability in a legal setting.

Legal Support Data Retention Attention To Detail Microsoft Office

Chat Customer Service Representative

Partner Hero

Oct 2022 - Present (2 years 10 months)

Served as a Chat Customer Service Representative, providing support and resolving inquiries through chat platforms. Demonstrated strong communication and problem-solving skills in a fast-paced environment.

Chat Support Customer Service Communication Problem Solving

Social and Community Manager

TBWA: The Disruption Company

Apr 2022 - Present (3 years 4 months)

Managed social media and community engagement for various brands, developing content strategies and fostering online communities. Utilized platforms like Facebook and Instagram Business Manager to enhance brand presence.

Social Media Management Community Management Content Strategy

Sales Agent Representative

Allied Global

Apr 2019 - Present (6 years 4 months)

Represented Travelpass Group as a sales agent, focusing on achieving sales targets and building client relationships. Utilized strong communication skills to effectively present products and services.

Sales Communication Skills Customer Relationship Management Negotiation Sales Presentations

Customer Service Agent

Allied Global

Jan 2018 - Present (7 years 7 months)

Provided dedicated customer service for Straightalk, ensuring customer satisfaction and adherence to company procedures. Maintained up-to-date knowledge of new processes to deliver efficient support.

Customer Service Data Retention Active Listening Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Episcopal El Buen Pastor

High School Degree, General Studies

2011 - 2016

Completed high school education at Episcopal El Buen Pastor, culminating in a high school diploma.

Academia Americana

High School Degree, General Studies

2003 - 2011

Completed high school education at Academia Americana, focusing on foundational studies. Continued secondary education at Episcopal El Buen Pastor, culminating in a high school diploma.

Universidad de San Pedro Sula (USAP)

Bachelor's Degree, Sciences of Communication and Publicity

Graduated with a Bachelor's Degree in Sciences of Communication and Publicity. Developed skills in communication strategies, public relations, and advertising principles.