Open to opportunities

Alejandra Brizuela

@alejandrabrizuela

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Customer service specialist skilled in CRM, dispute resolution, and training to improve retention and satisfaction.

Honduras

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What I'm looking for

I seek a customer-focused role where I can resolve issues, train teams, and improve satisfaction with clear processes, growth opportunities, and collaborative culture.

I am a results-oriented customer service professional with extensive hands-on experience across phone, chat, and email support channels.

I consistently resolve billing, shipping, and technical inquiries, process refunds and replacements, and use CRM systems to maintain accurate account records and streamline workflows.

I have proven training experience — designing and delivering coaching, role-plays, and documentation to onboard and upskill staff for consistent service delivery.

I hold a Bachelor's degree in Tourism and a Master's in International Commerce, and I bring empathy, persuasion, and strong Microsoft Office skills to drive customer satisfaction and operational improvements.

Experience

Work history, roles, and key accomplishments

Phone & Chat Support Rep

Great Health Works

May 2024 - Sep 2025 (1 year 4 months)

Resolved customer issues via phone and live chat, processed refunds/reshipments, and retained customers through tailored solutions while training and coaching new hires on CRM and call flow procedures.

Customer Support CRM Live Chat Phone Support Training Order Management Microsoft Office

Chat Support Representative

Partner Hero

Feb 2024 - May 2024 (3 months)

Handled shipment-related customer inquiries across chat, email and social media, processing refunds, reshipments and cancellations to maintain satisfaction and timely resolution.

Chat Support Email Support Social Media Support Order Management Shipment Tracking Problem Solving

Customer Service Representative

Startek

Jun 2023 - Jan 2024 (7 months)

Troubleshot internet and TV issues, upgraded services and scheduled technical appointments to improve service uptime and customer satisfaction.

Troubleshooting Technical Support Service Upgrades Scheduling Microsoft Office

Customer Service Representative

Concentrix

May 2022 - Jun 2023 (1 year 1 month)

Resolved billing inquiries, assisted with account management and executed service upgrades to reduce billing confusion and support account retention.

Billing Support Account Management Service Upgrades Customer Retention Troubleshooting CRM Communication

Hotel Receptionist

La Cordillera Hotel Chain

Jun 2019 - Mar 2022 (2 years 9 months)

Managed reservations, social media and email inquiries, handled overbooking resolutions with refunds or upgrades, and produced administrative reports to streamline front-desk operations.

Social Media Customer Relations Hospitality

Education

Degrees, certifications, and relevant coursework

CEREM Academy

Master's Degree, International Commerce

2024 - 2024

Completed a Master's Degree in International Commerce in 2024.

Universidad Tecnológica de Honduras

Bachelor's Degree, Tourism

2018 - 2021

Activities and societies: IV Sustainable Tourism Congress (2017); II Central America Tourism Studies Congress (2018); UTH Blockchain Conference (2018)

Earned a Bachelor's Degree in Tourism, completed in June 2021.