ABAlejandra Brizuela
@alejandrabrizuela
Customer service specialist skilled in CRM, dispute resolution, and training to improve retention and satisfaction.
HondurasWhat I'm looking for
I am a results-oriented customer service professional with extensive hands-on experience across phone, chat, and email support channels.
I consistently resolve billing, shipping, and technical inquiries, process refunds and replacements, and use CRM systems to maintain accurate account records and streamline workflows.
I have proven training experience — designing and delivering coaching, role-plays, and documentation to onboard and upskill staff for consistent service delivery.
I hold a Bachelor's degree in Tourism and a Master's in International Commerce, and I bring empathy, persuasion, and strong Microsoft Office skills to drive customer satisfaction and operational improvements.
Experience
Work history, roles, and key accomplishments
Phone & Chat Support Rep
Great Health Works
May 2024 - Sep 2025 (1 year 4 months)
Resolved customer issues via phone and live chat, processed refunds/reshipments, and retained customers through tailored solutions while training and coaching new hires on CRM and call flow procedures.
Chat Support Representative
Partner Hero
Feb 2024 - May 2024 (3 months)
Handled shipment-related customer inquiries across chat, email and social media, processing refunds, reshipments and cancellations to maintain satisfaction and timely resolution.
Customer Service Representative
Startek
Jun 2023 - Jan 2024 (7 months)
Troubleshot internet and TV issues, upgraded services and scheduled technical appointments to improve service uptime and customer satisfaction.
Customer Service Representative
Concentrix
May 2022 - Jun 2023 (1 year 1 month)
Resolved billing inquiries, assisted with account management and executed service upgrades to reduce billing confusion and support account retention.
Hotel Receptionist
La Cordillera Hotel Chain
Jun 2019 - Mar 2022 (2 years 9 months)
Managed reservations, social media and email inquiries, handled overbooking resolutions with refunds or upgrades, and produced administrative reports to streamline front-desk operations.
Education
Degrees, certifications, and relevant coursework
CEREM Academy
Master's Degree, International Commerce
2024 - 2024
Completed a Master's Degree in International Commerce in 2024.
Universidad Tecnológica de Honduras
Bachelor's Degree, Tourism
2018 - 2021
Activities and societies: IV Sustainable Tourism Congress (2017); II Central America Tourism Studies Congress (2018); UTH Blockchain Conference (2018)
Earned a Bachelor's Degree in Tourism, completed in June 2021.
Institut Itaca
High School Diploma, Science and Humanity
2014 - 2016
Activities and societies: Graduation Ceremony at International Sampedrana School (2018)
Completed High School studies in Science and Humanity, finishing in 2016.
IES Ferran Talladà
ESO (Fourth Year), Secondary Education
2012 - 2014
Completed Fourth Year of ESO (compulsory secondary education) between 2012 and 2014.
Adonay Bilingual School & Institute
Common Cycle, Primary/Lower Secondary Education
2004 - 2009
Completed the Common Cycle at Adonay Bilingual School & Institute from 2004 to 2009.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Job categories
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