Fernanda Calix
@fernandacalix
Dedicated customer support specialist with strong communication skills.
What I'm looking for
I am a dedicated professional with a Bachelor of Science and Humanities, currently studying Law at the Technological University Center of Honduras. My experience spans various roles in customer support and technical assistance, where I have honed my communication and interpersonal skills. I am passionate about achieving corporate objectives and thrive in team environments.
Throughout my career, I have worked with reputable companies such as Telecommcare, PartnerHero, and Teleperformance. In these roles, I have developed a strong capability for customer service, technical support, and leadership. My ability to empathize with clients and manage group dynamics has consistently contributed to achieving established goals.
I am committed to continuous learning and have completed several courses in leadership, teamwork, and public speaking. I believe that my proactive approach and ability to work under pressure make me a valuable asset to any organization.
Experience
Work history, roles, and key accomplishments
Back-office Agent
Telecommcare
Apr 2023 - Present (2 years 2 months)
Responsible for verifying patient health insurance and scheduling medical appointments while maintaining effective communication with health insurance companies.
Customer Support Specialist
PartnerHero
Nov 2022 - Mar 2023 (4 months)
Provided telephone customer support, addressing inquiries and resolving issues while ensuring customer satisfaction.
Technical Support
Teleperformance
Aug 2021 - Dec 2022 (1 year 4 months)
Delivered technical support via email, assisting customers with technical issues and ensuring high-quality service.
Training Assistant
Supreme Court of Justice
Oct 2018 - Jun 2021 (2 years 8 months)
Assisted in training programs, focusing on customer service and leadership skills while managing group dynamics.
Training Assistant
Startek
Jan 2017 - Oct 2018 (1 year 9 months)
Supported training initiatives and provided customer service, enhancing team performance and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Technological University Center of Honduras
Bachelor of Science and Humanities, Law
2019 -
Student of the Faculty of Law of the Technological University Center of Honduras Tegucigalpa, dedicated to achieving corporate objectives. Developed communication and interpersonal relationship skills that help in leadership and teamwork.
Availability
Location
Authorized to work in
Job categories
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