David Hernandez
@davidhernandez
Detail-oriented professional with experience in customer service and operations.
What I'm looking for
I am a highly organized and detail-oriented professional with over three years of experience in customer service, legal assistance, and administrative support. My expertise lies in managing client inquiries, scheduling, and optimizing processes to enhance operational efficiency. I have a proven track record of coordinating technician routes within the restaurant industry, ensuring smooth day-to-day operations while providing outstanding customer service.
Throughout my career, I have successfully managed customer inquiries and scheduling, utilizing tools like Google Calendar and Zoom to facilitate clear communication. My experience in CRM systems, particularly Salesforce, has allowed me to maintain accurate customer databases and generate insightful reports for service strategies. I am passionate about contributing to a growing company and thrive in environments that prioritize professionalism and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Remote Office and Operations Support
Confidential
Jan 2021 - Present (4 years 5 months)
Managed customer inquiries and scheduling while coordinating technician routes within the restaurant industry. Streamlined workflows, maintained digital records, and assisted legal teams with documentation. Utilized various tools for efficient operations and ensured compliance with data privacy regulations.
Project Coordination and CRM Management
Confidential
Jan 2021 - Present (4 years 5 months)
Coordinated team projects using Asana and managed customer databases in Salesforce. Focused on optimizing data integrity and enhancing internal efficiency through accurate documentation and streamlined processes.
Education
Degrees, certifications, and relevant coursework
David hasn't added their education
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