I’mlooking for a dynamic workplace that values integrity, professional development, and efficiency. I am motivated by opportunities to learn new processes and contribute to a productive team environment. I seek a role where I can be a dependable asset and grow along with the company.
EM
Open to opportunities
Edwin David Molina
@edwindavidmolina
Versatile and detail-oriented professional committed to operational efficiency, reliability, and supporting team success in dynamic environments.
HondurasWhat I'm looking for
I’m a dedicated Customer Support Specialist with a solid understanding of service and communication delivery with the ability to multitask effectively and efficiently. Responsible, organized, detail oriented, can work independently or as team player. Fast learner, adaptable, and always eager to learn and grow.
Experience
Work history, roles, and key accomplishments
BP
Legal Assistant & Support
Blessinger Legal PLLC
Mar 2025 - Aug 2025 (5 months)
Provided legal assistance and customer support by communicating with clients, requesting information and documentation, and keeping client records updated and organized. Scheduled appointments and calls with attorneys and supported document translation during the intake process.
AL
Legal Assistance & Intake
Alonso & Alonso Attorneys at Law
May 2024 - Jan 2025 (8 months)
Delivered customer support and legal assistance by communicating with clients, requesting required documentation, and managing client intake. Coordinated intake processing to connect clients with attorneys and paralegals.
ER
Customer Support Representative
Ergeon
May 2022 - Jan 2024 (1 year 8 months)
Supported customer service operations by creating leads, communicating with clients, and providing requested quotes. Linked clients to the sales team and maintained the CRM system with up-to-date information.
AT
Email Customer Support Specialist
ACT (American College Testing)
Jul 2021 - Mar 2022 (8 months)
Provided customer support via email by communicating with clients and sharing updates. Helped troubleshoot client issues and guided customers through problem resolution.
BB
Customer Service Representative
Best Buy
Apr 2020 - May 2021 (1 year 1 month)
Assisted customers with placing orders by walking them through the ordering process and submitting orders on their behalf. Tracked orders and shipments and processed cancellations and refund requests.
TE
Retail Technical Support
Tempoe
Aug 2018 - Mar 2020 (1 year 7 months)
Provided technical and customer support to retailers (including Sears and Kmart) for a leasing platform. Processed leasing contracts, troubleshot software issues, and escalated problems when needed.
CO
Technical Customer Support
Comcast
Jun 2017 - May 2018 (11 months)
Handled technical customer inquiries by answering questions, providing service information, and troubleshooting network devices. Escalated claims and created tickets to support issue resolution.
CE
Customer Service & Billing
CenturyLink
Apr 2015 - Jun 2017 (2 years 2 months)
Provided customer service and billing support by answering billing questions and troubleshooting customer issues. Drove upsells for phone and internet packages, including upgrades.
TR
Customer Tech Support
TracFone
Feb 2013 - Apr 2015 (2 years 2 months)
Supported customers with prepaid services by redeeming prepaid phone cards and troubleshooting devices. Collected warranty and refund requests and arranged replacement device shipments.
Education
Degrees, certifications, and relevant coursework
Catholic University of Honduras
Some College (No Degree), Customer Support Engineering
Completed some college coursework focused on customer support/service and communication delivery (no degree listed).
IS
Instituto Tecnico de San Pedro Sula
Bachelor of Applied Arts and Science
Earned a Bachelor of Applied Arts and Science from Instituto Tecnico de San Pedro Sula (field not specified).
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
HondurasAuthorized to work in
Salary expectations
11k-12k USD
Social media
Skills
Customer SupportLegal AssistanceClient intakeAppointment SchedulingCRM ManagementOrganizeDetail OrientedMultitaskingFast LearnerTech SavvyAttention To DetailAdaptiveTeamworkRésolutionClient CommunicationInformation RequestsKeeping Client Records UpdatedTroubleshootingEmail SupportQuote GenerationPayment ProcessingEscalation ManagementGmailKeep
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