CHCarlo Henríquez
@carlohenrquez
Aspiring social media manager with strong customer service skills.
HondurasWhat I'm looking for
I am a dedicated professional with a strong foundation in customer service and social media management. My experience includes roles as a Sales Agent and Customer Service Representative, where I honed my skills in communication and problem-solving. I thrive in fast-paced environments and enjoy helping customers find solutions that meet their needs.
In my most recent role at Allied Global, I successfully assisted customers in booking hotel accommodations, ensuring a seamless experience from inquiry to reservation. My previous position as a Social Media Manager at Gamero Honduras allowed me to develop my skills in digital communication and sales, where I effectively managed customer interactions across various platforms.
Beyond my professional experience, I am actively involved in community service through organizations like Interact and Rotaract, where I lead initiatives to support local communities. I am passionate about using my skills to create positive impacts both online and offline.
Experience
Work history, roles, and key accomplishments
Volunteer
Rotaract Tegucigalpa Sur
Jun 2024 - Present (11 months)
Engaged in community service projects, leading initiatives to address various social issues and support local needs.
Sales Agent
Allied Global
Sep 2023 - Jan 2024 (4 months)
Assisted customers in finding and reserving hotel accommodations, acting as a liaison between clients and hotels.
Customer Service Representative
Startek
Feb 2023 - Sep 2023 (7 months)
Handled customer complaints for Walmart's customer service line, ensuring effective communication of issues to headquarters.
Manager in Stand
Gamero Honduras
May 2023 - Jul 2023 (2 months)
Oversaw product sales at a stand, delivering persuasive presentations to potential clients to increase sales.
Treasurer
Interact Distrito D4250
Oct 2022 - May 2023 (7 months)
Managed finances for multiple Interact clubs across Central America, enhancing financial literacy and organizational skills.
Volunteer
Interact Tegucigalpa Sur
Jun 2021 - May 2023 (1 year 11 months)
Participated in community service activities, leading initiatives to support underprivileged villages with essential supplies.
Interpreter
Hospital Adventista Valle de Angeles
Mar 2022 - Dec 2022 (9 months)
Provided interpretation services between patients and doctors, facilitating effective communication for better healthcare.
Social Media Manager / Customer Service Manager
Gamero Honduras
Jan 2022 - Sep 2022 (8 months)
Managed social media interactions and customer inquiries through various platforms while overseeing sales and product delivery.
Customer Service / Sales Person
Pollopolis
Jan 2018 - Jul 2018 (6 months)
Worked as a customer service agent and front sales person, assisting customers with their orders and inquiries while ensuring product delivery.
Education
Degrees, certifications, and relevant coursework
UVUniversidad Jose Cecilio del Valle
Bachelor's Degree, Social Media Management
CEAD Christian School
High School Diploma, High School Education
2015 - 2021
England School
Elementary School Diploma, Elementary Education
2009 - 2015
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Job categories
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