Open to opportunities

Biron Lemus

@bironlemus

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Proactive bilingual representative with expertise in customer service.

Honduras

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in a dynamic environment.

I am a proactive and emotionally intelligent professional with extensive experience in customer service and technical support. Over the years, I have honed my skills as a Universal Bilingual Representative, working with various tech companies and leading teams to provide exceptional service. My journey began in 2013 at Hardsystems Electronics Store, where I combined my sales and technical skills to assist customers effectively.

In my role at Startek Inc., I developed a strong foundation in customer care and technical support, managing diverse responsibilities from troubleshooting to account management. My experience at IntouchCx further solidified my leadership abilities, as I successfully managed a team of up to 25 individuals, ensuring high-quality service delivery while fostering a collaborative environment. Currently, I am pursuing my studies in Architecture and Design, which reflects my passion for creativity and innovation.

Experience

Work history, roles, and key accomplishments

Universal Bilingual Representative

IntouchCx. Call Center

Feb 2017 - Present (8 years 4 months)

Served as a bilingual call center agent for tech companies like Rosetta Stone and Dyson, providing customer support. Additionally, functioned as a team lead, managing a team of up to 25 individuals.

Bilingualism Customer Support Team Leadership Conflict Resolution Coaching Call Center Operations Human Resources Multitasking

Universal Bilingual Representative

Startek Inc. Call Center

Jan 2014 - Present (11 years 5 months)

Worked as a bilingual call center agent for a mobile phone company, providing services for customer care, technical support, financial care, activations, and sales. Performed duties such as troubleshooting issues, providing product information, and managing accounts.

Bilingualism Customer Care Technical Support Financial Services Sales Account Management Troubleshooting Coaching

Sales Representative and Technician

Hardsystems Electronics Store

Jul 2013 - Present (11 years 11 months)

Provided customer service and technical assistance for store products, including in-store maintenance and general information about computer software and hardware. Aided with general design for badges, banners, pins, postcards, and logos.

Customer Service Hardware Software Graphic Design Sales Technical Support

Education

Degrees, certifications, and relevant coursework

UNAH

Architecture and Design, Architecture and Design

Currently pursuing a degree in Architecture and Design at UNAH. This program involves studying principles of architectural design, urban planning, and various design methodologies.

Instituto Tecnológico Tegucigalpa

Bachiller en Ciencias y Letras, General Studies

Completed high school education at Instituto Tecnológico Tegucigalpa, earning a Bachiller en Ciencias y Letras degree. This program provided a foundational education in various academic subjects.

UNAH

Advanced English, English Language

Completed an Advanced English program at UNAH, focusing on enhancing language proficiency. This program helped develop advanced communication skills in English.