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BL@bironlemus
Proactive bilingual representative with expertise in customer service.
HondurasI am a proactive and emotionally intelligent professional with extensive experience in customer service and technical support. Over the years, I have honed my skills as a Universal Bilingual Representative, working with various tech companies and leading teams to provide exceptional service. My journey began in 2013 at Hardsystems Electronics Store, where I combined my sales and technical skills to assist customers effectively.
In my role at Startek Inc., I developed a strong foundation in customer care and technical support, managing diverse responsibilities from troubleshooting to account management. My experience at IntouchCx further solidified my leadership abilities, as I successfully managed a team of up to 25 individuals, ensuring high-quality service delivery while fostering a collaborative environment. Currently, I am pursuing my studies in Architecture and Design, which reflects my passion for creativity and innovation.
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Work history, roles, and key accomplishments
IntouchCx. Call Center
Feb 2017 - Present (8 years 9 months)
Served as a bilingual call center agent for tech companies like Rosetta Stone and Dyson, providing customer support. Additionally, functioned as a team lead, managing a team of up to 25 individuals.
Startek Inc. Call Center
Jan 2014 - Present (11 years 10 months)
Worked as a bilingual call center agent for a mobile phone company, providing services for customer care, technical support, financial care, activations, and sales. Performed duties such as troubleshooting issues, providing product information, and managing accounts.
Hardsystems Electronics Store
Jul 2013 - Present (12 years 4 months)
Provided customer service and technical assistance for store products, including in-store maintenance and general information about computer software and hardware. Aided with general design for badges, banners, pins, postcards, and logos.
Degrees, certifications, and relevant coursework
Architecture and Design, Architecture and Design
Currently pursuing a degree in Architecture and Design at UNAH. This program involves studying principles of architectural design, urban planning, and various design methodologies.
Bachiller en Ciencias y Letras, General Studies
Completed high school education at Instituto Tecnológico Tegucigalpa, earning a Bachiller en Ciencias y Letras degree. This program provided a foundational education in various academic subjects.
Advanced English, English Language
Completed an Advanced English program at UNAH, focusing on enhancing language proficiency. This program helped develop advanced communication skills in English.
Software and tools used professionally
HondurasYou can contact Biron and 90k+ other talented remote workers on Himalayas.
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