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@sarahirodriguez
Bilingual professional with 6 years in customer service, admin support, and sales, client experience
I am a dedicated customer service and administrative support professional with over six years of experience across healthcare, tech support, real estate, and legal industries. I have expertise in scheduling, insurance verification, client relations, and optimizing workflows to enhance efficiency and customer satisfaction. My background includes working for companies like Airbnb and Oclinicals, where I managed high-volume communications, resolved inquiries, and ensured seamless operations.
I am proficient in tools such as Zendesk, Freshdesk, and various CRM and scheduling platforms. My strong problem-solving, time management, and collaboration skills have allowed me to streamline processes, improve customer retention, and support business growth. Additionally, I have experience in sales, appointment setting, and executive assistance, including managing CEO calendars and email correspondence.
Currently pursuing a bachelor’s degree in marketing, I am passionate about customer experience, process optimization, and business development. My past entrepreneurial experience in running a successful online business further strengthens my ability to adapt, strategize, and drive results in competitive markets
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Work history, roles, and key accomplishments
SE Homes
Jun 2024 - Nov 2024 (5 months)
At SE Homes, I contacted potential sellers, gathered information, and prequalified leads to pass on to the team for follow-up offers. My role focused on optimizing customer experiences and improving operational efficiency.
O'Clinicals
Feb 2021 - May 2024 (3 years 3 months)
At O'Clinicals, I facilitated healthcare services using multiple CRM tools, scheduled appointments, verified insurance, and assisted patients over the phone, ensuring efficient operations.
Comcast West
Sep 2018 - Feb 2021 (2 years 5 months)
As a Customer Service and Tech Support Specialist at Comcast West, I assisted customers with technical issues, troubleshooting, and managed billing using various CRM tools.
HomeChef
May 2018 - Sep 2018 (4 months)
At HomeChef, I assisted customers and resolved concerns remotely as a Chat and Email Support Specialist, focusing on customer satisfaction and effective communication.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Marketing & International Business
2020 -
Currently pursuing a degree in Marketing and International Business, focusing on developing skills in marketing strategies and international trade.
High School Diploma, General Education
2014 - 2018
Completed middle and high school education, acquiring foundational knowledge and skills necessary for further studies.
Software and tools used professionally
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