Looking for a job

Ozioma Obianwo

@oziomaobianwo

Message

I resolve customer issues, coordinate service delivery, and exceed sales and satisfaction targets.

Nigeria

Message

What I'm looking for

I'm looking for a customer service, dispatch, or support role where I can resolve issues, improve service delivery, use CRM tools effectively, and contribute to customer satisfaction and business growth.

At Safer Road Rescue, I handle inbound and outbound calls, chat, and email for vehicle services, transportation requests, appointments, deliveries, and customer concerns. I coordinate with drivers, technicians, dispatchers, and internal teams to keep customers informed and resolve issues promptly.

I've supported 50+ daily customer inquiries at Cozy Care Groups with satisfaction above 85%, reduced escalations by 30%, and surpassed sales targets by 30% through outreach, lead generation, appointment setting, and proactive customer engagement.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Rep/ Dispatcher

Current

Safer Road Rescue

Jul 2024 - Present (2 years 2 months)

Handled high volumes of inbound and outbound calls, chat, and email inquiries related to vehicle services, transportation requests, appointments, deliveries, and customer concerns. Scheduled and coordinated vehicle maintenance, repair, pickup, delivery, and service appointments, ensuring customers received accurate information and timely updates.

Outbound Sales / Appointment Setting

Hunter Performance

May 2023 - Jul 2024 (1 year 2 months)

Made 100+ outbound calls daily, achieving 160+ connections, scheduling follow-ups, and booking appointments to meet and exceed weekly KPIs. Demonstrated in-depth product knowledge to effectively engage prospects, address objections, and drive conversions.

Outbound Sales Appointment Setting Lead Generation Telemarketing Social Media Campaigns Customer Engagement Relationship Building Product Knowledge KPI Achievement

Customer Service Representative

Cozy Care Groups

Feb 2022 - Apr 2023 (1 year 2 months)

Managed and resolved an average of 50+ daily customer inquiries across phone, email, and chat, ensuring a seamless client experience and a satisfaction rate exceeding 85%. Mediated complex customer concerns with precision, reducing escalations to senior management by 30% through strategic problem-solving and conflict resolution.