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Ruth Ijeoma

@ruthijeoma1

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I don’t just solve customer problems, I create experiences they remember. Curious how? Let’s connect. 🌍

Nigeria

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What I'm looking for

I am seeking a customer-focused role where I can apply CRM expertise and communication skills to improve satisfaction, retention, and revenue while growing within a collaborative, process-driven team.

I am an empathetic, detail-oriented customer service professional with over six years' experience supporting customers across healthcare, automotive, and financial sectors. I consistently handle high call volumes, resolve complex inquiries, and maintain strict confidentiality while using CRMs like Salesforce and HubSpot to drive improvements in retention and revenue.

I have a proven record of exceeding performance goals—achieving high call resolution rates, boosting appointment and lead engagement, and increasing repeat business through proactive outreach and strong communication. I value professionalism, adaptability, and continuous learning, demonstrated by training in virtual assistance, HIPAA awareness, and digital skills.

Experience

Work history, roles, and key accomplishments

Customer Success Representative

Insurance Supermarket Incorporated

Mar 2025 - Jul 2025 (4 months)

Managed high-volume inbound calls, achieving a 90% call resolution rate and reducing escalations while implementing upsell techniques that increased revenue by 15% and improving retention by 20%.

CRM (Salesforce)Upselling Customer Retention Call Resolution Data Entry Documentation

Customer Service Representative

Specialty Life Insurance

Dec 2023 - Feb 2025 (1 year 2 months)

Qualified leads with 90–95% accuracy, increasing advisor conversion and boosting appointment rates by 30% while maintaining above-target call quality and exceeding outbound call targets by 15–20%.

Lead Qualification Outbound Calling Appointment Setting CRM Client Engagement Sales Support

Sales Representative

Instant Car Fix

Nov 2022 - Nov 2023 (1 year)

Handled 80–100 daily calls for mobile car repair services, maintained a 98% customer satisfaction rate, reduced service delays by 25% via Salesforce case management, and increased repeat bookings by 30%.

Salesforce Scheduling Customer Satisfaction Case Management Time Management

Appointment Setter

Auto Giants Mitsubishi

Feb 2019 - Mar 2021 (2 years 1 month)

Scheduled and confirmed 50+ client appointments weekly with 100% calendar accuracy, improved scheduling efficiency by 35%, and contributed to a 25% increase in repeat business using HubSpot CRM.