Looking for a job

Shulammite Nkemdilim

@shulammitenkemdilim

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I handle high-volume customer support, de-escalation, CRM accuracy, and remote administrative operations.

Nigeria

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What I'm looking for

I'm looking to bring my customer support, administrative coordination, CRM discipline, and de-escalation skills to a fully remote team. I work well independently in fast-paced, asynchronous environments and can resume immediately.

I've supported customers and clients at Shebet Enterprises and Deconet, managing high-volume calls, emails, and messaging while resolving escalations calmly. At Shebet, I handled 1,000+ customer interactions weekly, achieved 95% customer satisfaction, and improved client retention.

Most recently at The Call Gurus, I made 150+ cold calls and sent 120+ personalised outreach emails daily, booking 15–30 sales appointments per month. I bring disciplined CRM management, appointment setting, executive support, and a warm, composed approach to fully remote teams.

Experience

Work history, roles, and key accomplishments

Lead Generation (SDR)/ Appointment setting

The Call Gurus

Mar 2026 - Jun 2026 (3 months)

Conducted 150+ outbound cold calls daily to generate qualified leads, identified customer needs, and scheduled appointments for the sales team. Maintained a 25-40% email open rate and reduced duplicate CRM records by 20-30%.

Cold Calling Outbound Outreach Lead Generation Appointment Setting CRM Email outreach Objection Handling Communication Skills

Administrative / Client Support Assistant

Shebet Enterprises

Mar 2022 - Feb 2026 (3 years 11 months)

Made 200+ outbound calls daily, managed 1,000+ customer interactions weekly, and handled escalated accounts with composure. Achieved a 95% customer satisfaction rate and improved client retention.

Customer Support CRM Outbound Calling De escalation Scheduling Executive Support Data Entry Communication Skills

Customer Service & Client Relations Specialist

Deconet

Jun 2019 - Feb 2022 (2 years 8 months)

Managed high-volume inbound inquiries, resolved issues at first contact, and maintained accurate CRM records. Achieved a 96% CSAT rating and received quarterly commendations for exceptional service.

Customer Service Client Relations CRM De escalation Reporting Communication Skills Problem Solving