Open to opportunities

Alfred Nnammonso

@alfrednnammonso

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Customer service and administrative specialist with 8+ years in remote support and telesales.

Nigeria

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What I'm looking for

I seek remote or hybrid roles in customer support, telesales, or virtual assistance where I can leverage CRM expertise, hit KPIs, and grow into team leadership.

I am a results-driven customer service and administrative specialist with over eight years of remote customer support, telesales, and virtual assistance experience. I consistently manage high call volumes, resolve complex customer issues, and maintain strong CRM data hygiene using tools such as Zendesk, Freshdesk, Zoho, and RingCentral.

My background includes appointment setting, lead generation, conflict resolution, and cross-functional collaboration across logistics, fintech, travel, and service industries. I have a proven track record of exceeding KPIs—achieving high customer satisfaction scores, increasing sales, and driving measurable booking growth.

I bring disciplined remote-work practices, strong communication, and a customer-first ethos to every role, and I seek opportunities where I can apply my CRM expertise, telesales skills, and virtual assistance experience to improve client outcomes and team performance.

Experience

Work history, roles, and key accomplishments

Current

Cold Caller / Appointment Setter

Current

PJEK Enterprise

Jan 2025 - Present (9 months)

Placed 80+ outbound calls daily to generate leads for life and health insurance, qualified prospects and booked appointments for licensed agents while maintaining CRM records and follow-up tasks.

Cold Calling Appointment Setting Lead Qualification CRM Objection Handling Data Entry

Telesales / Customer Service Rep

Carolina Logistics Inc

Jan 2023 - Dec 2024 (1 year 11 months)

Managed 60–80 inbound/outbound calls daily for logistics and delivery issues, coordinated with dispatch and drivers to resolve time-sensitive problems and achieved 95% customer satisfaction while meeting weekly sales targets.

Telesales Customer Support Dispatch Coordination CRM Management Outbound Calling Conflict Resolution

Call Center Agent

Opay Digital Services Ltd

Jan 2022 - Dec 2022 (11 months)

Assisted customers with wallet, payment, and account issues, logged tickets in Freshdesk and upsold services contributing to a 12% increase in daily sales.

Customer Support Payments Freshdesk Upselling Ticketing Remote Support

Information Officer / Customer Service Rep

Victory International Resource Travels and Tours

Jan 2021 - Dec 2021 (11 months)

Handled booking and visa inquiries, promoted travel offers leading to 18% monthly growth in bookings, and managed CRM and cloud tools to streamline operations.

CRM Promotion Process Improvement

Virtual Assistant

Blue Shades Interiors

Jan 2019 - Dec 2021 (2 years 11 months)

Scheduled meetings, managed emails, handled invoicing and vendor coordination, and supported basic bookkeeping and client communications for remote operations.

Virtual Assistance Calendar Management Invoicing Bookkeeping Microsoft Office

Fulfillment / Call Center Agent

Unateus Academy

Jan 2017 - Dec 2019 (2 years 11 months)

Resolved customer queries, provided product support and updated accounts and service information in internal systems to improve fulfillment accuracy.

Customer Support order fulfillment Account Updates Product Support CRM Ticketing

Customer Care Officer

Gidi-Culture Festival

Jan 2016 - Dec 2017 (1 year 11 months)

Managed reservations and inquiries during peak festival seasons and supported event logistics while delivering live customer support.

Reserving Logistics Coordination Peak Season Support

Customer Service Rep / Assistant Team Lead

Forward Nigeria

Jan 2014 - Dec 2015 (1 year 11 months)

Supervised junior agents, improved team efficiency and suggested process improvements that reduced response times.

Team Leadership Coaching Process Improvement Customer Support Performance Management

Education

Degrees, certifications, and relevant coursework

University of Ilorin

Bachelor of Education, Social Studies

Activities and societies: Participated in National Youth Service Corps (NYSC) following graduation in 2022; volunteer roles with election observation and advocacy organizations.

Completed a Bachelor of Education in Social Studies, focusing on pedagogy and social sciences coursework.