Anthony Apie

Built rapport with customers by providing empathetic and proactive support, which increased customer retention by 8%. Analysed common customer issues and provided feedback to supervisors, resulting in a reduction in recurring inquiries.

Handled inbound and outbound customer calls, resolving concerns efficiently, and achieving a 95% customer satisfaction rate. Maintained accurate records of customer interactions in CRM systems, ensuring up-to-date information for service continuity.

Generated qualified leads through targeted outreach, achieving a 10% growth in client base. Built and maintained strong client relationships, ensuring ongoing engagement and support.

Provided responsive and courteous customer service, resolving inquiries and enhancing client satisfaction by 15%. Identified and addressed customer needs, improving first-call resolution rates by implementing personalized support.

Oversaw daily invoice processing, ensuring accuracy and timely delivery, which improved financial reporting. Coordinated with team members to streamline stock evaluation, achieving 100% accuracy in invoicing.

Addressed customer issues and inquiries, contributing to a 20% increase in customer retention. Used CRM software to track interactions, improving response times and service quality.

Managed chat support for diverse clients, maintaining a positive customer feedback rating. Ensured compliance with platform guidelines, fostering a safe and respectful online environment.

Developed and implemented efficient schedules for team inspections, reducing completion time by 15%. Conducted weekly safety meetings, enhancing adherence to safety protocols and boosting compliance by 70%.

Conducted cold-calling campaigns, successfully achieving a 15% lead conversion rate. Delivered exceptional customer support by resolving inquiries promptly, enhancing client satisfaction.

Assisted in daily customer service operations, ensuring seamless administrative workflow. Managed and organised customer account folders, improving retrieval efficiency by 30%.

Obtained a Bachelor of Arts in Theatre and Media Studies, demonstrating a commitment to continuous learning and professional development. The curriculum focused on various aspects of theatre and media, preparing for diverse roles in the industry.

Completed a National Diploma in Theatre and Media Studies. This program provided foundational knowledge and practical skills in the field, serving as a stepping stone for further academic pursuits.