Open to opportunities

Collins Nnadi

@collinsnnadi

I handle high-volume customer support, dispatch, scheduling, and sales calls with strong resolution and satisfaction results.

Nigeria

Message

What I'm looking for

I'm looking for a customer-facing sales, support, dispatch, or appointment scheduling role where I can manage high-volume service interactions, resolve issues quickly, and improve customer outcomes.

I've supported customers across 24 Hours Group (Safer Road Rescue), Outsource Nigeria, ABC Home Services, and Mobile Hub, handling high-volume inbound and outbound calls, dispatching roadside service jobs, coordinating technician schedules, and maintaining accurate CRM records.

I achieved a 96% CSAT rating and 92% first-call resolution rate at ABC Home Services, earned Top Customer Service Agent recognition twice at Outsource Nigeria, and reduced customer churn by 65% at Mobile Hub through proactive retention and post-sale support. I'm comfortable working remotely or on-site, resolving escalations, scheduling appointments, and keeping service delivery on track.

Experience

Work history, roles, and key accomplishments

Lead Qualification

24 Hours Group (Safer Road Rescue)

Nov 2025 - May 2026 (6 months)

Handled inbound and outbound customer calls in a high-volume remote support environment, documenting interactions and updating CRM records. Scheduled appointments, dispatched service jobs, enforced ETA compliance, generated invoices, resolved escalations, and collaborated with remote teams.

Inbound Calls Outbound Calling CRM Management Appointment Scheduling Dispatch Coordination Escalation Management Remote Collaboration

Sales Development Representative

Outsource Nigeria

Sep 2024 - Mar 2025 (6 months)

Managed high-volume inbound and outbound calls, updating CRM records and processing customer requests, billing inquiries, and service changes. Escalated urgent requests, maintained professionalism, and exceeded call quality targets, earning recognition as Top Customer Service Agent twice.

Inbound Calls Outbound Calling CRM Management First Call Resolution Escalation Management Customer Satisfaction

Appointment Setting

ABC Home Services

Nov 2023 - Aug 2024 (9 months)

Handled 60-100+ inbound calls daily, scheduling appointments and documenting service requests via CRM. Coordinated technician schedules, resolved complaints, achieved 96% CSAT and 92% FCR, and reduced missed appointments through proactive scheduling.

Inbound Calls Appointment Scheduling CRM Management Dispatch Coordination Customer Satisfaction First Call Resolution Scheduling Follow up

Sales Development Representative

Mobile Hub

Oct 2021 - Sep 2023 (1 year 11 months)

Advised customers on mobile phones, laptops, and accessories, meeting sales targets and building client relationships. Processed transactions, increased average order value through upselling, reduced churn by 65%, and improved CSAT by 18%.

Sales Customer Relationship Management Upselling Cross Selling Inventory Management Customer Retention Customer Satisfaction