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Chinonyelum Nwobi

@chinonyelumnwobi

Message

Results-driven customer service representative focused on fast dispatch and great customer care.

Nigeria

Message

What I'm looking for

I’m looking for remote or hybrid opportunities globally where I can handle high-volume customer support, manage CRM records, resolve complaints fast, and coordinate dispatch/order updates—while using consultative selling to improve retention and upsell results.

I’m a results-driven customer service representative with 3+ years of experience supporting customers via phone, chat, WhatsApp, and CRM systems. I manage high-volume interactions, prioritize urgent requests, and deliver real-time updates—especially in high-stress roadside support scenarios.

Across my roles, I’ve handled 80+ inbound and outbound calls daily, managed 100+ service cases per shift, and dispatched/coordinated with 30+ drivers to improve response times. I’m strong in HubSpot and other CRMs for accurate documentation, plus sales-oriented customer support through upselling, cross-selling, objection handling, and follow-up.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

24 Hours Group (Safer Road Rescue)

Sep 2025 - Present (10 months)

Handled 80+ inbound and outbound calls daily for roadside emergencies across the US and Canada, providing real-time updates to customers. Dispatched and coordinated with 30+ drivers, managed 100+ cases per shift with CRM documentation, and prioritized urgent requests to improve response times.

Inbound Outbound Calls Customer Support Roadside Dispatch Coordination Case Management Customer Satisfaction Live Chat

Customer Service Rep & Sales Closer

Bioharb Global Limited

Jan 2025 - Sep 2025 (8 months)

Provided customer support via phone calls and WhatsApp, resolving inquiries and complaints for 50–70 interactions daily. Managed inbound and outbound sales leads, maintained customer records in HubSpot CRM and a proprietary CRM, and coordinated with logistics/warehouse teams for order processing and timely deliveries.

Customer Support Inbound Sales Upselling Cross Selling Objection Handling Order Processing Logistics Coordination Shipment Tracking HubSpot

Sales Representative

Silver Gate Pharmacy

Jan 2024 - Present (2 years 6 months)

Assisted customers with selecting appropriate healthcare and pharmaceutical products by assessing needs and providing product recommendations. Drove consultative sales, processed transactions, and supported inventory management while maintaining customer relationships and resolving inquiries and complaints.

Consultative Selling Cross Selling Product Recommendations Customer Relationship Management Complaint Resolution Transaction Processing Inventory Support

Secretary / Personal Assistant

MSME Business School

Jan 2023 - Present (3 years 6 months)

Managed executive calendars, appointments, and travel arrangements to support daily administrative coordination. Prepared and distributed correspondence, reports, presentations, and meeting minutes, maintained filing systems and confidential records, and served as a first point of contact for phone calls, emails, and visitors.

Appointment Scheduling Travel Support Report Preparation Meeting Minutes Database Management Data Entry