Looking for a job

Chidiogo Ezeozue

@chidiogoezeozue

Message

I improve customer support, dispatch coordination, and client relationships through CRM-driven service delivery.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, client relations, or operations role where I can improve service delivery, resolve customer issues, coordinate workflows, and use CRM data to strengthen satisfaction and response times.

At Roadway Rescue, I manage 60+ client calls daily, dispatch service requests across multiple cities, and maintain a 97% satisfaction rate. I've improved response times by 20%, processed payments with 100% accuracy, and strengthened vendor availability.

Across healthcare, pharmaceutical, and professional services, I've coordinated operations, resolved client issues, managed records, and improved follow-up, documentation, and turnaround times. I bring hands-on experience with Salesforce, HubSpot, Zendesk, multichannel support, SLA execution, and data-driven reporting.

Experience

Work history, roles, and key accomplishments

Current

Client Relations & Dispatch Specialist

Current

Roadway Rescue

Nov 2024 - Present (1 year 10 months)

Managed 60+ client calls daily, resolving inquiries and dispatching service requests with a 97% satisfaction rate. Coordinated service dispatch across multiple cities, improving response times by 20% through efficient job scheduling.

Customer Service Dispatch Coordination CRM Payment Processing Vendor Management Reporting SLA Adherence Problem Solving

Admin & Operations

Mireva Medical Services & Diagnostic Ltd

Jun 2022 - Nov 2024 (2 years 5 months)

Coordinated daily administrative operations, including appointment scheduling, record management, and internal communication. Tracked staff attendance and time logs, ensuring accurate payroll reporting and improving workforce accountability.

Administrative Support Appointment Scheduling Records Management Time Tracking Documentation Data Protection Collaboration

Executive Assistant

Kingzy Pharmaceuticals Ltd

Jul 2022 - Oct 2024 (2 years 3 months)

Supported daily business operations, scheduling meetings, managing calendars, and coordinating communication for senior executives. Managed office correspondence, documentation, and reporting, ensuring 100% accuracy in data entry and file organization.

Executive Support Calendar Management Communication Skills Data Entry Documentation Client Relations Process Improvement

Client Relations Specialist

Hacelat Professionals

Apr 2021 - Mar 2022 (11 months)

Served as primary contact for 20–30 incoming calls daily, resolving customer issues and increasing lead conversion by 18% through proactive follow-ups. Managed company email communication, ensuring same-day responses to all inquiries and boosting customer satisfaction.

Customer Service Call Handling Email Support Lead Conversion Customer Relationship Management Problem Solving Communication Skills