AGNES YABAKA
@agnesyabaka
Proactive customer service professional specializing in appointment setting and retention.
NigeriaWhat I'm looking for
I am a results-driven Customer Service Representative and Appointment Setter with over four years of experience across retail and remote digital environments. I specialize in cold calling, CRM management, client onboarding, and reducing churn through proactive support, having generated 120+ qualified leads in a quarter and improved retention by up to 35%.
I consistently meet and exceed performance targets — achieving a 90%+ contact rate, 30% conversion of leads to appointments, and high customer-satisfaction scores. I thrive in remote teams, use tools like HubSpot, Zoho, Salesforce, Zendesk and Google Workspace, and enjoy partnering with cross-functional teams to deliver onboarding, training and community engagement that drive sustainable growth.
Experience
Work history, roles, and key accomplishments
Cold Caller
Cutting Edge Agency
Mar 2024 - Present (2 years 3 months)
Proactively executed 150+ outbound calls weekly, maintaining a 90%+ contact rate and converting 30% of leads into qualified appointments to significantly grow the sales pipeline.
Appointment Setter
Alpha Outreach
Nov 2022 - Feb 2023 (3 months)
Delivered real-time phone and email support and achieved 100% SLA adherence while scheduling and confirming consultations that improved issue resolution efficiency by 40%.
Customer Success Manager
Digital Witch Support Community
Jan 2021 - Jul 2022 (1 year 6 months)
Designed onboarding experiences that increased 90-day member retention by 35% and drove a 40% rise in positive feedback through escalated issue resolution and engagement initiatives.
Customer Service Rep
Stance Boutique
Dec 2019 - Nov 2020 (11 months)
Served 100+ in-store customers daily, maintained 100% POS reconciliation accuracy, reduced out-of-stock occurrences by 20%, and converted 80% of dissatisfied customers into repeat clients.
Education
Degrees, certifications, and relevant coursework
Delta State University
Bachelor of Science, Political Science & Education
2021 - 2021
Bachelor of Science in Political Science & Education awarded by Delta State University in 2021.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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