At Backslide, I served as a Virtual Assistant, handling executive communications and resolving client inquiries about services, billing, and scheduling.
I supported sales and marketing by qualifying leads, conducting market research, and managing customer follow-ups. I also worked with remote teams using Slack, Trello, and Zoom.
Previously, I supported customers at Call Experts and advised clients on auto insurance coverage at Allstate Auto Insurance. My work included identifying cross-selling opportunities and recording client interactions in the CRM.
