Mereena Jerbin
@mereenajerbin
Customer-focused professional with 5+ years in service excellence.
What I'm looking for
I am a highly motivated and customer-focused professional with over 5 years of experience in delivering exceptional service and support in fast-paced environments. My expertise lies in handling customer inquiries, resolving complaints efficiently, and maintaining high satisfaction levels. I pride myself on being a strong communicator, capable of building rapport and managing high call volumes while adapting to various customer needs.
Throughout my career, I have consistently driven brand loyalty and exceeded service expectations through empathy, professionalism, and attention to detail. My roles have included Customer Service Representative at Optima Communication, where I handled high-volume inbound calls and resolved customer issues with a focus on first-call resolution. I have also worked as an Insurance Advisor, where I assessed client needs and recommended customized insurance solutions, further enhancing my ability to provide tailored support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Optima Communication
Apr 2023 - Present (2 years 3 months)
Handled high-volume inbound calls from customers, providing prompt and courteous assistance with service inquiries, billing questions, and account support. Resolved customer issues with professionalism and empathy, focusing on first-call resolution and customer satisfaction.
Agent, Collections & Loan Servicing Representative
Bill Gosling Outsourcing
Oct 2022 - Present (2 years 9 months)
Managed inbound and outbound calls to assist customers with overdue accounts, providing tailored payment solutions while maintaining a professional and empathetic approach. Educated clients on loan terms, payment schedules, and account status to ensure transparency and compliance.
Cashier
Tim Hortons
Jun 2022 - Present (3 years 1 month)
Provided fast, friendly, and accurate service to customers in a high-volume environment. Handled cash, debit, and credit transactions efficiently while ensuring accuracy and adherence to store policies.
Insurance Advisor
True Mark's Insurance
Aug 2017 - Present (7 years 11 months)
Assessed individual and business client needs to recommend customized insurance solutions including term life, whole life, property, and vehicle coverage. Developed and implemented targeted marketing strategies to promote new policies and upsell existing coverage.
Education
Degrees, certifications, and relevant coursework
MAZE Consultancy and Training
Certified Trucking Dispatching and Brokerage Specialist, Trucking Dispatching and Brokerage
Completed a specialized program focusing on trucking dispatching and brokerage operations. Gained expertise in logistics, transportation management, and regulatory compliance within the trucking industry.
St. Antony's Institute of Advanced Studies
Master of Business Administration, Finance
Acquired comprehensive knowledge in finance, including financial analysis, investment strategies, and corporate finance. Developed strong analytical and decision-making skills applicable to various business environments.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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