Open to opportunities

Mereena Jerbin

@mereenajerbin

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Customer-focused professional with 5+ years in service excellence.

Canada

Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities.

I am a highly motivated and customer-focused professional with over 5 years of experience in delivering exceptional service and support in fast-paced environments. My expertise lies in handling customer inquiries, resolving complaints efficiently, and maintaining high satisfaction levels. I pride myself on being a strong communicator, capable of building rapport and managing high call volumes while adapting to various customer needs.

Throughout my career, I have consistently driven brand loyalty and exceeded service expectations through empathy, professionalism, and attention to detail. My roles have included Customer Service Representative at Optima Communication, where I handled high-volume inbound calls and resolved customer issues with a focus on first-call resolution. I have also worked as an Insurance Advisor, where I assessed client needs and recommended customized insurance solutions, further enhancing my ability to provide tailored support.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Optima Communication

Apr 2023 - Present (2 years 3 months)

Handled high-volume inbound calls from customers, providing prompt and courteous assistance with service inquiries, billing questions, and account support. Resolved customer issues with professionalism and empathy, focusing on first-call resolution and customer satisfaction.

CRM Systems Customer Satisfaction Product Knowledge Team Collaboration

Agent, Collections & Loan Servicing Representative

Bill Gosling Outsourcing

Oct 2022 - Present (2 years 9 months)

Managed inbound and outbound calls to assist customers with overdue accounts, providing tailored payment solutions while maintaining a professional and empathetic approach. Educated clients on loan terms, payment schedules, and account status to ensure transparency and compliance.

Collections Account Management Compliance

Cashier

Tim Hortons

Jun 2022 - Present (3 years 1 month)

Provided fast, friendly, and accurate service to customers in a high-volume environment. Handled cash, debit, and credit transactions efficiently while ensuring accuracy and adherence to store policies.

Customer Service

Insurance Advisor

True Mark's Insurance

Aug 2017 - Present (7 years 11 months)

Assessed individual and business client needs to recommend customized insurance solutions including term life, whole life, property, and vehicle coverage. Developed and implemented targeted marketing strategies to promote new policies and upsell existing coverage.

Insurance Sales Marketing Strategies Lead Generation Policy Management

Education

Degrees, certifications, and relevant coursework

MAZE Consultancy and Training

Certified Trucking Dispatching and Brokerage Specialist, Trucking Dispatching and Brokerage

Completed a specialized program focusing on trucking dispatching and brokerage operations. Gained expertise in logistics, transportation management, and regulatory compliance within the trucking industry.

St. Antony's Institute of Advanced Studies

Master of Business Administration, Finance

Acquired comprehensive knowledge in finance, including financial analysis, investment strategies, and corporate finance. Developed strong analytical and decision-making skills applicable to various business environments.