Andres Gonzalez
@andresgonzalez1
Bilingual telesales professional with expertise in customer engagement.
CanadaWhat I'm looking for
I am a bilingual telesales professional with a proven track record in sales and customer engagement. With extensive experience in both inbound and outbound sales, I excel at building rapport and tailoring sales pitches to meet customer needs. My ability to navigate CRM systems and handle high call volumes has consistently led to exceeding sales targets and key performance indicators.
Throughout my career, I have worked in fast-paced remote environments, demonstrating adaptability and a results-driven mindset. My roles at Global Warranty and Bell Canada have honed my persuasive sales and negotiation skills, allowing me to effectively communicate complex information to clients. I am passionate about fostering customer trust and delivering exceptional service, which has been a cornerstone of my professional ethos.
Experience
Work history, roles, and key accomplishments
Client Service Concierge
Global Warranty
Jan 2022 - Jan 2023 (1 year)
Provided exceptional customer service by answering inbound calls and explaining warranty products. Built strong relationships with clients and dealerships, ensuring clarity and professionalism in communication.
Sales and Marketing Representative
Bell Canada
May 2019 - Jan 2022 (2 years 8 months)
Managed inbound and outbound sales calls for Bell's services, tailoring pitches to customer needs and consistently exceeding sales targets through effective communication and CRM navigation.
Research Representative
MSI Research
Jan 2016 - Jul 2019 (3 years 6 months)
Conducted market research calls to gather consumer insights, utilizing strong communication skills to establish rapport and enhance response rates.
Education
Degrees, certifications, and relevant coursework
TSToronto Film School
Diploma, Film Production
2014 - 2017
Completed a diploma in Film Production, focusing on various aspects of filmmaking including directing, cinematography, and editing.
FCFanshawe College
Certificate, General Arts and Science
2013 - 2014
Studied General Arts and Science, gaining a broad understanding of various subjects and foundational skills.
London Catholic Central High School
Diploma, Secondary Education
2009 - 2013
Achieved a Secondary Diploma, completing high school education with a focus on general studies.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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