SSShakila Siba
@shakilasiba
Customer-focused professional with extensive experience in client services.
CanadaWhat I'm looking for
I am a dedicated and results-driven customer success professional with a strong background in client services, account management, and customer support. With a proven track record of driving customer satisfaction and resolving complex issues, I excel at delivering tailored solutions and collaborating with cross-functional teams to meet business objectives.
Throughout my career, I have developed strong leadership skills, honed my technical proficiency in Salesforce, Genesys, and Zendesk, and cultivated a customer-centric approach. My certifications in UX design and Bachelor of Commerce (Honours) degree have equipped me to foster long-term customer success and drive value in a Customer Success Manager role.
I am a strategic thinker with a passion for data-driven decision making, and I thrive in fast-paced environments where no two days are the same. With my strong interpersonal skills and ability to empathize with customers, I am confident in my ability to make a meaningful impact in a customer-facing role.
Experience
Work history, roles, and key accomplishments
Client Services Specialist
Questrade
Jan 2023 - Present (2 years 5 months)
Managed client inquiries and facilitated onboarding processes, utilizing Salesforce and Genesys to ensure a seamless customer experience. Maintained high performance metrics and collaborated with teams on SaaS projects.
Analyst, Manager Selection
Nvestiv
Jul 2024 - Nov 2024 (4 months)
Sourced and analyzed private alternative investment opportunities for Nvestiv, preparing detailed investment proposals and managing sponsorship opportunities for industry events. Collaborated with internal teams to ensure alignment with strategic goals.
Account Manager
Jublia
Jan 2022 - Feb 2022 (1 month)
Exceeded performance metrics by generating and qualifying leads through outreach methods. Conducted client consultations and maintained accurate records in Zendesk to ensure effective pipeline management.
Contact Centre Representative
Toronto Dominion Bank
Jan 2021 - Jan 2022 (1 year)
Generated new sales in a fast-paced environment while providing expert product advice and resolving client inquiries. Collaborated with various departments to enhance customer satisfaction and cross-sell products.
Department Supervisor
Best Buy Canada
Sep 2018 - Jun 2021 (2 years 9 months)
Led a team to achieve sales targets and enhance customer experiences while managing daily operations. Provided training and support to employees and ensured compliance with company policies.
Education
Degrees, certifications, and relevant coursework
Ryerson University
Bachelor of commerce , Business Management
2017 - 2022
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Social media
Skills
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