Chanelle Ruest-Summers

Delivers fluent bilingual phone and email support for Loblaw banner stores, consistently exceeding call quality benchmarks and leveraging Salesforce CRM for first-contact resolution.

Licensed OTL Insurance Agent in Ontario with knowledge of personal lines, skilled in building client relationships and explaining coverage options.

Handled inbound calls for Canadian and American customers, up-selling and cross-selling while meeting specific sales targets.

Negotiated and quoted prices for sales and service agreements via phone, live chat, and email, and performed quality assurance for sales made by English and French employees.

Made outbound calls to confirm and reschedule appointments while upselling Bell products, and received inbound calls to retain customers and assist technicians.

Ensured company employees followed documented procedures and standards, and wrote evaluations and assessments on Excel.

Solicited orders for merchandise or services by telephoning customers and influenced purchases using prepared sales scripting.

Activities and societies: Honor Roll Student (2011-2013)

Graduated from École Secondaire Publique L’Héritage in 2013, achieving Honor Roll status from 2011 to 2013.