I've managed business client relationships at Jumia Logistics Services, coordinating drivers, warehouses, and customers from first-mile through last-mile delivery. I handled inquiries across phone, email, and digital channels while resolving delivery issues to strengthen trust and retention.
At Regency Law Firm, I serve as a first point of contact for clients, providing professional support, coordinating appointments, and maintaining confidential records. I help keep front-office and daily administrative operations running smoothly through accurate documentation and timely issue resolution.
I bring over three years of customer service, client relationship management, administrative support, and cross-functional coordination experience. I'm focused on clear communication, proactive problem-solving, and positive client experiences.
