Open to opportunities

Roselyn Effiwatt

@roselyneffiwatt

Customer Service Representative and Virtual Assistant focused on empathetic support and precise administrative coordination.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can handle customer inquiries via email/chat, manage CRM records, resolve complaints, and support daily operations with empathy, clear communication, and reliable administrative coordination.

I’m a customer-focused professional with several years of experience across customer-facing, administrative, and public service roles. I handle phone and in-person public inquiries, resolve complaints, document cases accurately, and follow up until resolution while clearly explaining policies and coordinating with stakeholders.

As a Sales & Customer Service Representative and Customer Service & Administrative Support Assistant, I’ve supported customers through email and live chat, recommended products, processed sales and returns, and maintained CRM records. I bring strong communication, empathy, problem-solving, time management, and the ability to deliver excellent customer experiences using tools like HubSpot, Zendesk, GoHighLevel, Slack, Trello, and Google Workspace.

Experience

Work history, roles, and key accomplishments

Current

Labour Officer

Current

Ministry of Labour and Productivity

Jan 2018 - Present (8 years 6 months)

Handle public inquiries via phone and in person. Resolve complaints by documenting cases accurately, explaining policies clearly, and following up until resolution.

Complaint Resolution Case Management Record keeping

Sales & Customer Service Representative

Gift Jewelry Shop

Jan 2017 - Jul 2018 (1 year 6 months)

Assisted customers by recommending products and processing sales and returns. Resolved complaints and supported repeat business by providing customer service.

Customer Service Product Recommendations Returns Processing Complaint Resolution Customer Retention