Open to opportunities

LISA NYAKUDYA

@lisanyakudya

Message

I’m a customer service and client relations professional who drives first-call resolution.

Zimbabwe

Message

What I'm looking for

I’m looking for a fast-paced customer-facing role where I can own client onboarding, resolve escalations, and improve retention—using CRM tools and clear follow-through in a supportive team.

I’m a customer service and client relations professional focused on delivering empathetic, performance-driven support across phone, email, and chat. I manage high volumes of work while maintaining strong customer satisfaction, including handling 150–200 calls per day.

I excel at resolving complex client inquiries, managing escalations with professionalism, and driving first-call resolution. I also strengthen long-term relationships through proactive outreach, client onboarding, customer retention strategies, and cross-function collaboration to resolve issues within required timelines.

Across my roles, I’ve kept meticulous CRM records, logged ticket histories, and supported follow-through with accurate reporting. I’ve worked with HubSpot, Zendesk, Google Workspace, Microsoft Office, and in-house CRM systems—always aiming to deliver compliant, reliable service in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Customer Relations Support Specialist

CIFA Education TRNC

Jul 2022 - Aug 2025 (3 years 1 month)

Served as the primary point of contact for student and parent inquiries via phone and email, resolving enrolment, account, and record discrepancies with timely accuracy. Maintained CRM records of interactions and supported compliant, proactive outreach to strengthen ongoing relationships.

Customer Support Client Onboarding CRM Management Escalation Handling First Call Resolution Conflict Resolution

Customer Support & Recruitment Assistant

Grad Jobs UK

Mar 2020 - Apr 2022 (2 years 1 month)

Handled 150–200 outbound and inbound calls daily to support appointment setting and interview coordination between candidates and hiring managers. Screened CVs, maintained recruitment databases, and assisted with candidate onboarding, documentation, and employment contract preparation.

Appointment Setting Interview Coordination CV Screening Onboarding Employment Contracts

B2B Sales & Lead Generation Representative

GIFA Holding TRNC

May 2019 - Nov 2019 (6 months)

Executed high-volume outbound prospecting via phone and email to generate qualified B2B leads and support the sales pipeline. Identified decision-makers, logged pipeline activity in an in-house CRM, and collaborated with sales to hand off warm leads toward weekly lead generation targets.

B2B Lead Generation Outbound Prospecting Sales Pipeline Management KPI Tracking