Open to opportunities

Elizabeth Wambui

@elizabethwambui

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Dedicated customer service agent with over 6 years of experience.

Zimbabwe

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and customer-focused agent with over six years of experience delivering excellent customer support. My expertise lies in handling customer inquiries, resolving complaints efficiently, and providing high-quality service. I am adept at using CRM systems, multitasking, and maintaining a positive customer experience. My passion for problem-solving drives me to ensure customer satisfaction, delivering top-tier support through phone, email, and chat.

In my current role as a Customer Relations Officer at Haki Stores, I respond to customer inquiries via various channels, resolving issues promptly while maintaining detailed records in CRM systems. I collaborate with teams to improve customer satisfaction and have consistently achieved a customer satisfaction rating of 60%. Previously, at Leisure Travel Guides Ltd, I provided exceptional support and trained new hires on customer relations management software, contributing to a significant improvement in service quality.

Experience

Work history, roles, and key accomplishments

Current

Customer Relations Officer

Current

Haki Stores

Aug 2023 - Present (1 year 10 months)

Responded to customer inquiries via phone, email, and live chat, resolving issues promptly. Maintained detailed customer interaction records in CRM systems for efficient follow-ups.

Customer Support CRM Systems Order Processing Customer Satisfaction Troubleshooting Live Chat Support Email Support Phone Support Conflict Resolution

Customer Service Officer

Leisuretravelguides Ltd

Jan 2021 - Jun 2023 (2 years 5 months)

Provided exceptional customer support via phone, email, and live chat. Managed 30-40 customer interactions daily, ensuring timely and professional responses.

Customer Service CRM Software Training Problem Solving Customer Satisfaction Communication Interpersonal Skills Conflict Resolution

Administrative Assistant

TrueGreen Farms

Oct 2019 - Nov 2020 (1 year 1 month)

Oversaw all administrative and secretarial roles, maintaining utmost discretion with sensitive information. Managed office correspondence and evaluated KPIs.

Administrative Support Office Management KPIs Meeting Coordination Team Management Research Inventory Management Correspondence Management

Education

Degrees, certifications, and relevant coursework

Zoho

Certficate in customer relations management, Customer Relations Management

Completed a certification program focused on customer relations management, gaining expertise in managing customer interactions and enhancing satisfaction. Acquired skills in utilizing CRM systems and implementing effective customer service strategies.

Alliance Francaise

Certficate in French Language, French Language

Achieved a certification in French Language, demonstrating proficiency in the language. Developed strong communication skills in French.

United States International University

Bachelor of Arts in International Relations, International Relations

Studied International Relations, focusing on global affairs, diplomacy, and political science. Gained a comprehensive understanding of international systems and cross-cultural communication.